Marketing 360 vs HoudiniESQ

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

HoudiniESQ

Category: Task Management Tool

Industries: Communication, Marketing, Business, Education

Pricing

In-house Practice

Less than 30 Users

All Inclusive

$248 year/user

In-house Enterprise

Unlimited Users

All Inclusive

$464 year/user

The Cloud & Beyond

Unlimited Users

All Inclusive

$64 month/user

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for HoudiniESQ

Peace of Mind. My information is secure and isn't going anywhere. It is always available to me. I have a very good rapport with my Houdini IT Department.

Nathan D.

About HoudiniESQ

Web-accessible - Keep your data in house or in the Cloud. Provides matter, contact, email & doc management. Includes doc assembly, workflow automation, billing & trust, task scheduling, group calendaring, 1 click PDF generation, document & email templates, full-text search including documents, email & email attachments, collaboration tools, customizable fields forms & list. Integrates with Word, Excel, Outlook, Evernote, QuickBooks, Acrobat, Calendar/Court Rules & Google.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

HoudiniESQ reviews

The ease of having everything in one place that does everything a firm needs. I haven't found anything that our firm needs that Houdini does not already do!

- Christopher M. Litigation Specialist

After evaluating Clio, LexisNexis' Firm Manager, MyCase and then settling on RocketMatter. We now use HoudiniEsq to efficiently manage our law practice.

- Peter Briskin Esq. Fishbeyn & Briskin P.C.

Head and shoulders above any other package on the market.

- Alexander Gilburg Esq. Gilburg Law

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

HoudiniESQ

Pros
We are happy with the program and its learnability
We'd just like some fine tuning to be done
Working with the Houdiniesq team has been wonderful, they will help you in whatever manner he can
It really helps me and my staff stay on top of all our cases
It has an uncanny ability to streamline our workflow
I am very impressed with the robustness of the application and the ability to maximize billable hours and tracking."
Cons
What I have found frustrating in learning to use the system which I am by no means an expert is that the customer service I have found to be hasty and sometimes a bit rude
In the end, my final verdict on it is this: Houdini was, once, on-par with the other practice management options
But Houdini has failed to keep up with the times, and it shows in many ways
The database will, occasionally delete or lose entries on its own but when you call tech support they blame you for it
I really had to scratch my head to identify any faults or weaknesses in Houdini."

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