Marketing 360 vs iOFFICE
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Overall iOffice has been a great addition to our office as a way-finding and space planning tool, however iOffice feels like it was designed for smaller office with low volume of floor plan and occupancy changes. Office does not seem scalable for companies that are moving people around frequently or making updates daily, as it lacks the ability to make mass changes, and there's no way to preview the floor without having to publish it to the live site. There is also a lot of limitations to syncing iOffice data with other existing platforms that our company uses, and requires extra API development internally just to build connectors for instant updates.
With iOFFICE's facility management software, you have the resources you need to facilitate more effective operations. You'll be able to better utilize space, lower costs, access relevant data and increase transparency across your organization. iOFFICE's facility management software is modular, allowing you to implement and price IWMS solutions specifically tailored for your company and your business's specific needs.
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
We now have a space plan for growth and can manage seating/employee and manager expectations, new hires, tracking vehicle information as well as allergies, birthdays, start date, etc.
- Erin M. Sr Administration
We have not yet gone live with the software yet as we are currently implementing the Space and Moves module. Our goal has been to automate many of our processes related to Space, Moves, Hoteling Reservations and Service Requests. Prior to going live we are seeing positive improvements in the system that will help us to get rid of multiple outdated spreadsheet and inaccurate space data and the ability to easily track moves and report on the data.
- Sara B. Team Lead | Senior Facilities Design Project Manager
Having all my systems under 1 umbrella makes things easier for me the Facilities Manager and also our Legal and AP team as well. One system, one contract and one invoice. Before ioffice we had several systems which was a pain to manage, train and maintain. I also like how ioffice finds more inovative ways to enhance our experience and help us better manage our Facility. I'm currently looking into sensor tech and way finders for our new expansion floor and current office. After the conference I saw potential to enhance the experience of our staff by using this technology. ioffice continues to make improvements and makes me look good by incorporating the new tech to our Facility.
- Russell B. Facilities Manager
|We have been partners since 2015 and we encourage clients to use the Birdeye technology
|Thank you for the quality work that you provide
|I love the convenience of having your big players all in one spot
|Ease of reading and responding to reviews
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
|Experience has been great and support is super helpful
|We will continue for a long time with BirdEye."
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
|The customer support is one of the worst that we have ever dealt with
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
|It could be user error, but IDK
|They have shown poor ethics in the wake of the pandemic."
|I like to see that all of the information is being captured live
|I also like that I can go into the system day or night from home or on a trip because the system is web-based
|IOffice is a great solution for our workplace team
|We like the fact that we can tie in all our main functions like asset management, package tracking system, visitor check in system and our space manager system all under one umbrella
|The options and flexibility with the space manager
|The ability to swap easily between different viewing modes to see which department sits where, and then to see the occupancy."
|The pinger takes a while to load and then it disappears
|The mobile conference room finder still needs a bit of work
|It can be a bit pricey, a few feature are missing that i would prefer to have
|It can also be hard to find the software in a physical format
|Maintenance of floor plans is tedious: does not support xRefs in CAD files, SoftSpace only runs on PC/Windows, floor plans cannot exceed 999kb or it will load really slowly
|Unfortunately we have dealt with constant bugs ever since we started using this product over a year ago."
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