Marketing 360 vs Jira Software bt Atlassian

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Jira Software bt Atlassian

Category: Task Management Tool

Industries: Student, Education, Organization, Small to Medium Businesses

Pricing

Free

$0

Always free

For 10 users

Standard

$7.50

Per user (average)

$75 a month

Premium

$14.50

Per user (average)

$145 a month

Enterprise

Billed annually. Switch the Billing cycle to Annual to view Enterprise pricing.

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Jira Software bt Atlassian

Work becomes a lot more visible when it’s all in one place. It makes collaboration a whole lot easier.

JEFF LAI

About Jira Software bt Atlassian

Software for project managers, software developers, and other software development teams is created by the Australian business Atlassian Corporation Plc. The corporation is based in the UK, but has US headquarters in San Francisco and global headquarters in Sydney, Australia.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Jira Software bt Atlassian reviews

You don't have to fit your way of working to the tool because it is so highly configurable.

- GREG FRANKLIN Agile Lead, Cancer Research UK

The Community License Program means we can be as efficient as corporations that have loads of money to spend on tools.

- MARIA Agile Delivery Manager, Cancer Research UK

There’s only so many times you can sit in a meeting and hear someone say the feedback you’ve been thinking while you stay quiet.

- Megha Narayan, Former Head of Brand, Customer, and Content Marketing

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Jira Software bt Atlassian

Pros
Atlassian is a very employee-wellbeing minded employer
Their approach to healthy & collaborative workspace development is effective
Their culture is positive & affirming
Their goals are attainable & reasonably ambitious
All around, great company
ALL of the coworkers I have interacted with so far are awesome people first and foremost
The company values are not just words but truly a set of principles that everyone keeps top of mind
The products are great and true industry leaders(always nice), but I am truly blown away by the amount of community, support, and collaboration that Atlassian has made possible in a remote world!I can honestly say that Atlassian is an extremely unique place to work because of the values and culture and it makes a difference every day I log on
You really feel the culture of the company
The company values are respected and followed by every employee
In this company you have time to develop and grow
The job is always challenging but balanced
I enjoy working in this company and be part of great products.
Cons
At times, progress can be so rapid that it feels like adequate or appropriate preparations haven't been taken with the consequences created
And yet, when these events occur, the company doesn't shy off evaluating to self-improve, and taken the necessary measures to correct the issues raised.Advice to ManagementKeep doing what you're doing!
Things can move fast at times but it's expected given the amazing rate at which Atlassian is growing.Advice to ManagementMy manager has truly been the best manager I've had in my career so far
A perfect blend of support and enablement but there is still a ton of trust and autonomy
Everything goes great
I do not see any cons.

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