Marketing 360 vs KiBiz

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

KiBiz

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$39.00 /month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for KiBiz

Most of the problems we have experienced for our organization stem from our modifications that we required to fit our model, forcing us to go through a few tweaks before getting it right. This adds cost. On the flip side, the staff with KiBiz will work with you any way possible to help you achieve what you are looking for; providing you with a product to fit your needs at still a lower overall cost than purchasing other major ERP software that can be extremely costly.

Karen C.

About KiBiz

KiBiz is a customizable Claris FileMaker Pro-based multi-user affordable CRM, ERP business management and accounting system that runs on PC and Mac. KiBiz fosters greater productivity and efficiency by managing contacts, staff, sales, inventory, purchasing, fulfillment, invoicing, payments, accounting and much more. Easily access your data remotely and have your customers enter their orders on the web, or on a mobile device. Increase eCommerce with automation connecting to Shopify or WooComerce.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

KiBiz reviews

KiBiz System was able to customize our program for our distribution of bakery products, using file maker. Some key features that the program allowed us to do was creating standard customer orders with the ability to make daily overriding changes including printing, emailing and E-faxing customers invoice by routes. Kibiz program contains features that allows us to apply payments and make customer weekly statements. Kibiz has been able to customize the program to meet our needs and has a great customer support team.

- Anthony F. Owner

The software is so customizable and easy to get tutorials on.

- Charles C. Project Manager

Frustrating!!! Time Consuming, Inflexible, no good report unless you are paying lot of extra fees.

- Effie N. Co-owner

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

KiBiz

Pros
Great experience with these guys
They have an efficient process with video chatting to make your system the way you want
The software is so customizable and easy to get tutorials on
The software and team were helpful and critical to the business
We like the ease of scanning out and in our rental props."
Cons
Most modifications are minor but we did have a few costly changes, but still within reason for what the product will end up saving you over time
Most of the problems we have experienced for our organization stem from our modifications that we required to fit our model, forcing us to go through a few tweaks before getting it right
Wrong Calculation : sometimes, I put the Sales / PO quantity in the file, it does not calculate
I had one sales transaction that I put item number, but the selling price did not show up
This a serious problem that exposes our internal business/cost structure to our customers and vendors."

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