Marketing 360 vs Kontent.ai

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Kontent.ai

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Scale

USD $2,499/month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Kontent.ai

Kontent.ai works with so many different tech stacks from .NET, React, Angular, PHP, Android, etc. The Developer documentation is robust and getting started with the solution is very easy. My experience with the AE working with our company was phenomenal as he was incredibly responsive in helping get all our questions resolved. Additionally, the ability to utilize the developer mode for free during evaluation allowed us to create a solid POC before moving forward.

Stephen .

About Kontent.ai

Kontent.ai is the modular content platform that enables marketers and developers to plan, create, and deliver experiences that look and feel great on any channel. Focused mainly on large, global enterprises, Kontent.ai's headless flexibility allows developers to work with modern technologies, composable AI, and the frameworks of their choice. In parallel, marketers enjoy easy content production, content reuse, and real-time collaboration and approvals.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Kontent.ai reviews

It is easy to use the tools in Kontent, the changes are showing up even faster, and is easy to explain to other people about how to use it since it is usable and user friendly

- Maria Paula S. Cohen Information Booth Assistant

It's super simple to model content as a semi technical business user. I love that I can get things started by building new models based on the marketing or business goals but also have my hands on how it works to ensure it will be easy to maintain. Having a tool likes this helps bridge gaps beetween business and IT.

- Michael D. Principal Business Analyst

Great Design, well-thought-through content types elements. web spotlight is great. SDK support is good enough, type support for typescript is helpfull.

- Balu V. Principal Software Engineer

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Kontent.ai

Pros
Best support I have ever had, super competitive team, instant replies
Feedback is very welcomed
Good customisation is now possible of the CMS editor
Competitive pricing model with the other contenders in the marketplace
Usually pain-free and successful
Helps me achieve my objectives with minimal fuss
Kontent is an awesome Headless CMS and great for content editors and developers."
Cons
In really complex scenarios admin UI is starting to be a little confusing
Admin UI is available only in the English language, which is sometimes a problem for our Czech clients
Everything that was strange to me before, they fixed or changed very quickly, so nothing at the moment
Reliance on dev for the smallest of changes takes functionality out of CMS
To get basic functionality you must pay a lot of money for Web Spotlight and it's still quite limited
The price tag is quite high and there is no "cheap" option - so this obviously targets mid to high "tier" companies
No cheaper option for small companies or private users."

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