Marketing 360 vs Lark

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Lark

Category: Task Management Tool

Industries: Education, Marketing, Business, Communication

Pricing

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$12 USER/MONTH

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Lark

Video calls were easy to use and you can have a lot of people in one call. I can use the calendar to launch calls and Lark adjusts the time-zones automatically which which makes it easier when dealing with global clients. The interface is simple which is just the way I like things. The main screen combines group chats, calendar assistant, and private messages so there is no need to do a lot of toggling or have a bunch of different tabs open. Internal vs. External teams is also a neat feature I haven't seen with other software.

Kevin H.

About Lark

Lark's project management tool helps team get organized. Lark is the true all-in-one, mobile-first collaboration experience for distributed teams, built to maximize efficiency and bring joy back to your work day. Advanced Video Conference, Chat, Calendar, Document Creation and Storage functionality combined for a unified user experience that enables you and your team to do your best work.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Lark reviews

Nice experience. I will highly recommend Lark because it's very person and employee friendly.

- Clarissa F. Content Moderator

As the team was growing we needed a way to scale productivity but couldn't find an all-in-one solution till we found Lark. We use the attendance feature to keep track of our workers in the field, we use docs to create collaborate documents and use Lark's video conferencing feature for all our team meetings.

- Dev V. Admin

Aside from fairly large capacity video conferencing, the calendar and event notification was the feature I like the most. The user interface is simple without being boring.

- Gary S. Data Analyst

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Lark

Pros
Such a simple idea of having everything on one app, but such a powerful platform
Excited for the upcoming features and seeing Lark grow
I really like using LARK Doc for its commenting capabilities
Video conferencing is easy to set up, and the A/V quality is stellar
I really like how each component works great with the rest of the software from docs, messenger to meetings and calendar
Enterprise-level-Administration given for for small teams
We've been using the app for more than a year now, and I have to say it has improved its features and added new ones along the way
It's a great replacement for Skype or Zoom."
Cons
Difficult to set up lark meetings everything is everywhere the UX design could be simplified
My only slight problem was that while video conferencing, the chat interface is very small and difficult to navigate
Have not experienced any technical difficulties or issues
I had my doubts on Lark before starting my training program."

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