Marketing 360 vs Laserfiche

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Laserfiche

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Laserfiche

The only positive thing I've experienced with Laserfiche is that it's reliable for storing documents and I can automatically see recently saved items without having to constantly refresh, but that's about it. It can store a lot but so can a lot of other data storage softwares that I've used in previous years. There are definitely better and more user-friendly programs out there.

Nathalie M.

About Laserfiche

Laserfiche is the leading global provider of intelligent content management & business process automation. Through powerful workflows, electronic forms, document management & analytics, Laserfiche eliminates manual processes & automates repetitive tasks, accelerating how business gets done. Laserfiche pioneered the paperless office with enterprise content management more than 30 years ago. Today, Laserfiche is innovating with cloud, machine learning & AI to enable organizational transformation.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Laserfiche reviews

Overall great experience. Would highly recommend!

- Joel H. Business integration Manager

Once I learned how to use this software, I loved it! It took a bit of time, but now that I know it, it is great.

- Kathy Q. HR Generalist

Being able to find records at your fingertips, not having to get up and search through old dusty file cabinets, and locate records quickly. I love that the public can also search weblink and get the documents they are looking for. Weblink has made our Public Records requests go down tremendously. Laserfiche has been an excellent tool for us, saving time, money and space.

- Roxanne P. Archives and Records Technician

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Laserfiche

Pros
I have been using Laserfiche in some form for over 12 years
I appreciate that it allows the user to organize information in a way that is meaningful to them
I like how much memory and capacity for storing information this program has
It is also very easy to add and rename documents in each client file
We had several paper based processes and the piles of paper was taking up a huge amount of our office space
Laserfiche has been able to store all our paper documents in digital format
Great way to distribute documents for signature authorization
Also great for document control and access."
Cons
Doing ediscovery from Laserfiche and it is a terrible products
I have had troubles with inserting a document in the finished file in the destination folder
It will not allow me to scan from there and add more pages
I've had Laserfiche for 2 years now, and I'm still struggling to get it fully operational
Sometimes hard to come up with a consistent process
Not a Laseriche issue, more of a company issue."

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