Marketing 360 vs Litify

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Litify

Category: Task Management Tool

Industries: Education, Marketing, Business, Financial

Pricing

Contact for a Quote

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Litify

We have not seen the benefits we thought we would get. The software is not up to Needles and trying to make it do some of the old function is not easy. Several vendors we looked at to help us knew Sales Force but had no idea what Litify did or how a law firm operates. It has been many months and we still do not have a system up to par and we keep the Needles system running.

David F.

About Litify

Litify is the end-to-end legal operating platform designed to break down silos both within your legal team and between you and your clients. Our industry-leading platform includes customizable matter plans and intake questionnaires, a full suite of timekeeping and billing products, and native document management-all configurable in a user-friendly, no-code environment.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Litify reviews

Gathering of preliminary information from new clients, integrating legal documents to the case files.

- Graziana Z. Legal Assistant

It is a very customizable platform that allows you to oversee your cases from different categories.

- Travis T. Legal Operations

Making daily tasks more efficient

- Liz R. Systems Manager

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Litify

Pros
Litify empowers you with a lot of data and analytics, and with great knowledge comes great responsibility
For instance, it helps with the intake process (gathering of preliminary information from a new client) as well as with storing and loading case files easily
Litify is a good software that facilitates the interaction between attorneys and their clients
Ability to create customized reports on the fly is very helpful
Ideal for Plaintiff firms that work on a contingency fee basis (particularly Personal Injury firms)."
Cons
We integrated litify with our Salesforce and it has ruined Salesforce
Many times, we would have to open tab after tab to get an answer
There were errors that would consistently (multiple times a week) happen that would DELETE information
The fact that they tied themselves to Salesforce caused many headaches that involved an unacceptable answer of "Sorry we cannot do anything about it, because of Salesforce
Self customizations may be too difficult for some users requiring to hire a Salesforce Administrator which can be expensive."

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