Marketing 360 vs MediaSilo

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

MediaSilo

Category: Task Management Tool

Industries: Education, Business, Commnication

Pricing

Teams

Starting from

$35/user per month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for MediaSilo

The UI is very clunky, the support doesn't really get it. -Not the best made product, and very little need for it in the market.

Terry S.

About MediaSilo

MediaSilo’s flexible video sharing platform sits in the middle of your video lifecycle, working with your existing tools and workflows to keep your team connected, your assets secure and your content beautifully and seamlessly presented. Simple, secure, and reliable sharing, with safety features to please any IT team. Flexible permissions control who views each video - easily add a password or expiration date, or lock it down with multi-factor authentication. Audience analytics track who has received and viewed your video, as well as when and where it was viewed.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

MediaSilo reviews

We used this software to view rough cuts for digital projects

- Nicole S. Line Producer

Getting there with functionality, still expensiv

- Mike G. Editor

It´s really easy to drop and drag videos and documents.

- Pablo R. Especialista

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

MediaSilo

Pros
I like that its easy to sort out and then in the future find your media files
For me who is working at a company who do a lot of our business online is it easy to go back and find the files from several years back that has been uploaded
You can easily give your workers access and everyone know where to search for old media.It has a great space to upload document and videos and it´s easy to share
Also it´s very easy to create categories and find the videos you upload
You can upload many videos at the same time.I like being able to track when my clients have viewed a video, and actually seeing what parts of the video they have watched
It is good to know if people are watching until the end or checking out early
Cons
I am missing out a better instruction video, my colleague had to made one and its in that way i learned how to use mediaSilio.The interface is a little bit old and also it takes some time to upload videos
It could be much nicer.The pricing is still expensive compared to others, which are also offering more features to make their software more attractive

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