Marketing 360 vs Mediasite

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Mediasite

Category: Task Management Tool

Industries: Education, Business, Commnication

Pricing

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Mediasite

My favorite things about the Mediasite video platform are the split-screen viewers where presentation can be on a 2nd panel (with the ability to select focus) as well as the internal video editor.

Chris B.

About Mediasite

Mediasite is the most automated and scalable video platform, trusted by thousands of leading schools, healthcare, and enterprise organizations.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Mediasite reviews

My first task in my original position was to migrate content from mediasite to our new server, it took about 2 weeks to learn how to find "hidden" names in order to sort and rename the videos for the upload. If they have made major changes to the platform, I would be interested in hearing what they've done as the quality was good for the time

- Paul Q. Assistant Manager of Educational Technology

Once this software is set up it is really problem free. It isn't a hassle to use it and it gets the job done.

- Sasheena D. Communications officer

My overall experience has been extremely favorable.

- Paul J. Program Director

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Mediasite

Pros
The platform is easy to use and provides a simple way to produce recorded presentations without having to have a full video crew.Easy to use
Customer support is amazing! Always answer the phone and go out of their way to help.Capture cart in the classroom was nice, but clunky in the debate of cloud/on-site storage the on-site means you have full control of data
Cons
I have no complaints about this softwarePrice is very expensive
But you get what you pay for
You are really paying for the mediasite experience and the customer support
The recorders themselves are just customized windows PC's.automatic names were so difficult to navigate that it seemed like they were designed to make switching away more difficult

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