Marketing 360 vs PerfectForms

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

PerfectForms

Category: Task Management Tool

Industries: Marketing, Education, Business

Pricing

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for PerfectForms

PGSD's most used form is the Field Trip Form for our Transportation Department. Teachers are able to submit the form, then the form will route automatically to the various approval levels. This is very convenient for all approval levels and the Transportation Department.

Jeannie S.

About PerfectForms

PerfectForms is a feature-rich, web-based development environment - complete with pixel-perfect forms, workflow automation and powerful reporting capabilities - that lets you quickly build and deploy a wide variety of business applications, all without writing a single line of code. You can build engaging, visually rich forms, design simple or complex workflows, send automatic notifications and escalations, create impressive drill-down reports, and even integrate with external systems.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

PerfectForms reviews

My company had a lot of little workflows that couldn't be adequately captured in our core systems, so we had a lot workflows powered by passing an excel spreadsheet around, etc. PF is a solution that allows me to build a form and a workflow in just a few minutes to automate those processes. We use it for everything from reporting Safety incidents, to managing reservations for company properties, to approving IT new user access requests (access to our IT systems, which have to get approved by a LOT of people). It is used to manage some employee benefits that didn't fit our HR system. It manages customer complaints and resolutions. It manages an employee recognition system. In short, it fills a ton of gaps between our core systems, and allows us to do it in-house and quickly.

- Scott G. IT Manager

It's great. I am able to create the forms my school district needs, and PerfectForms support is always there when I need a little help.

- Lauren H. Webmaster

Wished there was a better way of getting help on building a form or have a listing of various templates to use.

- April M. Security Specialist

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

PerfectForms

Pros
I love the different levels of routing that PerfectForms can complete
Teachers are able to submit the form, then the form will route automatically to the various approval levels
This is very convenient for all approval levels and the Transportation Department
Forms maintain a highly detailed audit trail of each change that occurs as they make their rounds which is very useful in terms of security
But mostly what I like and why I went with perfectforms was for the ease of setting up and creating my database solution
Both the forms and reports are easy to assemble and use."
Cons
What more could you ask for
And no they didn't pay me to write this!)
Another limitation I came across with importing videos to be embed was limited to be under 10 minutes, however there are work around for this
We also inspect every Fire department in the state of Mississippi and collect fire hydrant information around the state
When I started at the company, we collected all of this information on paper
I had previously given PerfectForms a less than stellar rating for some of those problems
This new version seems to have solved them all, and is 100% HTML based, so no more problems with using Flash."

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