Marketing 360 vs ProcessBliss

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

ProcessBliss

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Charities, education & start-ups

$6

User/month

Business

$10

User/month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for ProcessBliss

The intuitive and easily setup templates, which connects documentation with the actual guided and recorded execution of the standard processes. The ease of use and the small effort needed to setup the process whether they as straight forward, conditioned or have multiple steps. Great and fast support.

Katrine G.

About ProcessBliss

Process Bliss eliminates the chaos of running a business, enabling teams to get it right, every time. Process Bliss allows you to create simple yet powerful workflow process, which transforms into checklist execution of business tasks. Business operations are easily viewed to track success and opportunities for process improvement. Now all the information about the way you run your business is in one place, its easy to share, and you have a full audit trail every time a task has been run.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

ProcessBliss reviews

Just began testing Project Bliss for Workflow and QMS. I'm shocked at the flexibility and price - in a good way. A great deal of power in an easy-to-view product.

- Dianne P.

In setting up Process Bliss we are considering all aspects of the services we deliver to clients and as a result of this review we are refining and streamlining our workflow which I know will generate more capacity and profit in our business. Additionally the plan is that I will not have to carry the team's tasks in my head and Process Bliss will give and overview of what is outstanding with any team member or client.

- Georgie C.

Really positive - it has made a real difference to our business by enabling us to work smarter and to allocate more time to strategy and planning.

- Melissa H.

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

ProcessBliss

Pros
Easy to use
The processes are easy to customise and user-friendly
The ease of setting up a template.
Cons
Slow to load
Needs more integrations with other platforms
Limited functionality in designing templates.

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