Marketing 360 vs Slab
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Sir Richard BransonMost popular feedback for Marketing 360
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Nick F.
About Marketing 360
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Most popular feedback for Slab
Slab will be a useful tool for us to share information internally. Updates are coming, but the updates page (https://updates.slab.com/) doesn't seem to be updated in sync with releases and updates don't seem too frequent. I look forward to monitoring the direction the Slab team takes their software.
Geoff B.
About Slab
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub and G Suite.
Marketing 360 reviews
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
Slab reviews
Personally, I like Slabs UI. It is not too corporate-y and feels very tailored for a small-medium size business. The documents you publish can be read very easily and in fact, I believe people read them more thoroughly since it's easy on the easy (font, spacing, etc).
- Chandler S. Co-founder
We are solving the problem of how to document processes/knowledge base.
- Katrina J. Attorney
It is the tool that I selected to create the knowledge base of the research team to which I belong. We have been using it since the beginning of 2020. Very useful for academic or business use..
- Bruno C. IT Service Engineer
Pros & cons
Marketing 360
| Pros |
|---|
| We have been partners since 2015 and we encourage clients to use the Birdeye technology |
| Thank you for the quality work that you provide |
| I love the convenience of having your big players all in one spot |
| Ease of reading and responding to reviews |
| It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward |
| Experience has been great and support is super helpful |
| We will continue for a long time with BirdEye." |
| Cons |
|---|
| This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites |
| The customer support is one of the worst that we have ever dealt with |
| Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is |
| It could be user error, but IDK |
| They have shown poor ethics in the wake of the pandemic." |
Slab
| Pros |
|---|
| Congratulatory thanks messages on your posts are a nice touch that helps you feel as though your docs are actually being used when someone thanks you for them |
| Very easy to teach to peers and get them contributing in no time |
| The ability to search Slab, Slack, and Google Drive all at once is a lifesaver |
| It is fast and constantly is being improved with total dedication |
| I am absolutely in love with Slab a hassle free way to share documentation." |
| Cons |
|---|
| When cross-referencing other posts (by typing + to bring up the contextual menu and then starting to type), there's no easy way to link to a heading |
| There's no feature to check for dead links |
| It's sometimes unclear at first what to do with projects and posts, since they nest inside each other |
| It can be a little bit difficult to visually navigate between the different topics |
| Lack of permissions, which has recently been fixed with secret notes and guest access." |
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