Marketing 360 vs Square Appointments

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Square Appointments

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

Plus

$29+/mo.

+ processing fees

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Square Appointments

I'm currently searching for another appointment system that has some of the features square is lacking, there's just many things Square should offer for the beauty industry that they don't and for such a big company they would be such a small changes I don't understand why they don't initiate them.

Heather m.

About Square Appointments

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. It's a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. Square Appointments is now free for individuals, and really affordable for teams.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Square Appointments reviews

I love that I don't have to do all the work. Once things are set up it allows the client to schedule and automatically sends an email with the zoom already inserted. Saves time and energy when I can be preparing for the session and not caught up in sending out a zoom invite each time

- Cindy S. Energetic Healer

I loved how easy it was to set up. There were quite a few steps involved, but the app provided the steps needed and let me know if I was missing anything.

- Matt B. Freight Rate Analyst

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

- Lucille G. Event Director

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Square Appointments

Pros
I liked how simple it was to confirm and book appointments
The reminders are great too they send out
What I liked the most about square appointments was the ease of being able to input my information about my schedule so clients would be able to create appointments effortlessly
It also works great with google calendar which is a major plus for me
It was a great stepping stone to feel what I liked, how I could things differently."
Cons
I have tried two other online schedule systems prior to square
Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us
If you encounter a problem it can be very difficult to find the contact number for customer service through the square site
The only problem with it is that typically our clients just want black and white, yes or no, a or b
We set up the schedule, blocked out times, and were able to make exceptions."

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