Marketing 360 vs Square for Retail

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Square for Retail

Category: Task Management Tool

Industries: Marketing, Business, Financial

Pricing

Plus

$29+/mo.

+ processing fees

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Square for Retail

We have been using square for a very long time. I have always found it to be very user friendly. I really like the reports and the daily email of what we collected. If you use the entire system you will find that you can run a lot of your business with square products.

Wayne H.

About Square for Retail

Long Description (Customized) Square for Retail is a platform of software, hardware, and payments for retail businesses. Its built for your storefront and back office. Its built for boosting sales and cutting costs. Its built for making the complicated stuff simple. Ring up a sale in seconds by scanning a bar code or searching with a keyword. Attach a customer or card on file to the sale for a seamless and fast checkout. Add inventory from your point of sale and instantly create customer profile

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Square for Retail reviews

It is very easy to use and convenient for my customers

- Chase M. IT Sales

Overall it is easy for all of our team members to use!

- Shanna N. CEO

Its what we needed in a pinch to get sales orders working on the field at events. It worked well for conferences and venues.

- Eric S. IT Manager

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Square for Retail

Pros
I hold many pop up events for my shop and the square is fantastic for this
Adding inventory and processing payments is fantastic
It's been a great experience
I was able to implement it easily
Overall, it was a great beginning software to introduce our team and staff to setting up and developing a POS system and how to best organize and categorize their inventory
As a customer I appreciate the ease, speed, and efficiency of this product."
Cons
Their fees are insane, and they will close accounts without warning
Probably not at fault of the application, but sometimes would have to reconnect or close/reopen if internet connection was lagging
This could have led to customer upset in speedy checkout
It requires internet connection, so it cannot be used is there is poor or no network/wifi or you cannot hotspot
Fees can sometimes be pricey on the business
I try Squareup.com and it takes me to my Weebly dashboard
Very confusing and frustrating."

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