Marketing 360 vs Targetprocess
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
We are using Targetprocess in our daily Agile practice. Our developers and Product Owners are trained in its use, and it is a huge piece of our practice. The software is key to our Agile efforts, and is relatively easy to set-up and use. However, the buyer should be aware that unless you deploy one of the pre-built frameworks, you will be starting with a clean slate, and will have to build your own structures, and this can take a bit of thought and time. I enjoy using the software, and we intend to renew our license for the next year, and will be making efforts to expand the user base. The ability to define different workflows for different teams is very powerful, as is the Request Portal, and other more DevOps type features. Story card aging is another nice feature that we now implement through custom rules.
Targetprocess is a software tool to visualize and manage Agile projects according to Scrum, Kanban or a custom approach. The tool allows you to manage your product roadmap, manage requirements, track resources, create shared boards and get the transparency you need across teams, projects, and the entire organization. Recognized in Gartner's Magic Quadrant for Agile Enterprise Planning Tools. Modern & slick user interface. Amazing customer support
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
Outstanding pricing system, easy to put in place so the implementation/training of expert solutions are class that is first. The application is effective and also works with various methods to Agile/Agile Scrum, and also includes pre built application solutions like sound. Our company was all set up in an extremely short period of time.
- Sai C. Senior Pricing Analyst/Deal Desk
TP helped us a lot to manage a complex project that had many teams working in parallel in a large product roadmap. My conclusion was that to be worth the investment the teams should take advantage of all the features and metrics that it can generate. Depending on client's project management in some cases it was not possible to use correctly sprints and generate metrics. In those cases we ended migrating to other tool (such as Trello).
- Bruno B. Director
We used JIRA for several years and it's good, but the lack of proper integrated hierarchy means organising 10,000+ items is just impossible. Even 3rd party plugins dont help much. The UI is slow and unattractive and after 6 months trying to get JIRA Porfolio to work (a cool idea!) I could never get it to and the response from Atlassian was disappointing overall.
- Aaron S. Software Development Manager
|We have been partners since 2015 and we encourage clients to use the Birdeye technology|
|Thank you for the quality work that you provide|
|I love the convenience of having your big players all in one spot|
|Ease of reading and responding to reviews|
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward|
|Experience has been great and support is super helpful|
|We will continue for a long time with BirdEye."|
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites|
|The customer support is one of the worst that we have ever dealt with|
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is|
|It could be user error, but IDK|
|They have shown poor ethics in the wake of the pandemic."|
|We are also active JIRA users and from the beginning we discovered a much more clean approach with TP, and a much more powerful reporting tools|
|We have found it very clean and simple in the day by day usage, it has powerful reporting functions that helps to keep track of your progression and global performance between multiple projects|
|It is really good for people like me who can loose focus of the task at hand sometimes|
|This will help keep you lined out till the project is done|
|It's by far one of the best tools in terms of project reporting."|
|Available analytics is too limited|
|We really lack the ability to leave comments on tasks and the number of templates|
|Some dashboards, graphs, reports are very hard to understand and setup|
|The UI is slow and unattractive and after 6 months trying to get JIRA Porfolio to work (a cool idea!) I could never get it to and the response from Atlassian was disappointing overall|
|If I compare the service with Jira, I can find several disadvantages|
|At TargetProcess, I lack commenting tools, change notifications, process timelines and time management."|
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