Marketing 360 vs Thryv
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Sir Richard BransonMost popular feedback for Marketing 360
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Nick F.
About Marketing 360
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Most popular feedback for Thryv
I had a good feeling from the start; I just trusted [SENSITIVE CONTENT HIDDEN] and it's worked out well.
John S.
About Thryv
the appointment scheduling software built for small businesses. Thryv allows group scheduling, automated scheduling, recurring appointments, calendar sync, online booking, online payments, client database and a lot more. Let your customers access your availability 24/7, book the service or time slot that works best for them, and even cancel or reschedule. Enable appointment scheduling on your website and social pages, so customers can book when they want, how they want.
Marketing 360 reviews
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
Thryv reviews
Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.
- John W. Owner, Designer, and Coder
Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?
- Annette P. Physician Assistant
It has been a great experience, my costs are lower and my web presence is much better.
- Dave A. Operations Manager
Pros & cons
Marketing 360
| Pros |
|---|
| We have been partners since 2015 and we encourage clients to use the Birdeye technology |
| Thank you for the quality work that you provide |
| I love the convenience of having your big players all in one spot |
| Ease of reading and responding to reviews |
| It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward |
| Experience has been great and support is super helpful |
| We will continue for a long time with BirdEye." |
| Cons |
|---|
| This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites |
| The customer support is one of the worst that we have ever dealt with |
| Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is |
| It could be user error, but IDK |
| They have shown poor ethics in the wake of the pandemic." |
Thryv
| Pros |
|---|
| I am still learning and still developing new habits to work with this system, but I feel very confident that, because they are committed to helping me, we will reap a good ROI with this service |
| The ability to use the automated campaign feature has proven to be a huge win for our company |
| The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it |
| I enjoy the beta tests and like how we can give our ideas of how this system can best benefit our needs." |
| Cons |
|---|
| This is the worse thing I've ever wasted money on in my 13 years of business |
| It can not connect to a dialer system which i need really bad may have to get another crm due to this issue |
| I cancelled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I'm stuck with a 6 month contract |
| I am now requesting cancellation and they still giving me the run-around |
| I have made it clear that if I don't get a refund I will file a complaint with the bank "fraud" claim." |
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