Marketing 360 vs UserWay

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

UserWay

Category: Task Management Tool

Industries: Education, Business

Pricing

Small Business Monthly Subscription

$49

1 site / 100k pageviews / mo

Medium Business Monthly Subscription

$129

1 site / 1m pageviews / mo

Large Business Monthly Subscription

$329

1 site / 10m pageviews / mo

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for UserWay

User way is the best widget that I've found on the WordPress platform. it helped my clients to have a powerful website with full customization options, especially for health care services and clients with disabilty. I contacted them using the online support function on their website, and the person who answered me (Mark) with patience and a friendly and helpful attitude... I'm really thankful and looking forward to more applications and widgets

Amir K.

About UserWay

UserWay creates digital accessibility solutions that improve ADA compliance without refactoring your website's existing code. Among its full suite of solutions is the AI-Powered UserWay Accessibility Widget, which exceeds WCAG 2.1 AA requirements and has been installed on more than 1 million websites. From Fortune 1,000 enterprises to SMBs, UserWay simplifies digital accessibility for organizations of all sizes. Its services include site scans, audits, website remediation and PDF remediation.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

UserWay reviews

I recommend anyone to use UserWay. It is the BEST web accessibility solution and makes the site better for everyone.

- Eran R. CEO

Super easy to install, worked as expected, and didn't get in the way. Compatibility with the SiteSwan website building platform was critical, and implementation was flawless. We even started recommending it to all of our resellers!

- Justin G. Product Manager

Simple, we help business clients implement an option for their website to be more user friendly to those with physical disabilities.

- joe b. Owner

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

UserWay

Pros
In addition, users who do not need the accessibility plugin can push it to the side, so it does not overlay the site content
It also supports Hebrew and English, which was a great relief
I recommend anyone to use UserWay
It is the BEST web accessibility solution and makes the site better for everyone
This has overall been a great tool to have and offer our staff a piece of mind
The audit that comes in is fantastic in assisting us to locate documents that need our attention
The software was easy to purchase and install but what's best is that it works without causing any issues with the site
It's nice to know it's there, doing its job for those who need it."
Cons
When there was an issue I had trouble logging in to fix the settings
Negative reviews that claim this software is not compliant
It doesn't fix everything
You do have to go in and hard code permanent fixes, but the widget lets you know what to focus on as guidelines
You may need to use a paid option to more actively discourage spurious litigation."

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