Marvia vs mHelpDesk

Side-by-side comparison of features, reviews, pricing and more

Marvia

Category: Task Management Tool
Industries: Marketing, Education, Social Media, Business

Pricing

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mHelpDesk

Category: Task Management Tool
Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

20M+ Downloads
5/5

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Marvia reviews

The most positive thing about having launched Marvia is that our colleagues now became visual designers themselves, giving them the opportunity to create flyers and posters within a short time.

- Carlijn B. Communicatieadviseur

The Marvia team really excels in client service.

- Danny D. CEO

We are a network of hostels with more than 50 hostels across Canada. We changed our branding more than two years ago and, since then, we have had great difficulty monitoring the brand assets across the country. However, Marvia's installation in our hostels has solved this problem quite quickly. Moreover, the customer experience provided by the team is outstanding. Our customer success manager, Maarten, has always been very proactive and has answered all our questions with kindness and rapidity. The integration has been easy and smooth!

- Vicky M. Marketing Coordinator

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Pros & cons

Marvia

Pros
We have benefitted in a great way by using Marvia, but I believe there are still a lot more benefits to gain and Marvia is always working with us to see and understand how we can gain those benefits
It's easy to share documents with your employees and they can create their own versions of the documents
Marvia is a great company to work with, helpfull and easy to get in touch with
They are always looking for the win/win situation
Their customer success helps amazingly well
Communication with the company."

Cons
Complex templates are sometimes hard to implement
It is not possible to create or redesign your templates by yourself
The filter in the administrator does not always work properly
Sometimes hard to get an overview of all the orders
We sometimes experience little bugs within the software
However the people at Marvia are always willing to solve problems."

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."

Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

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