Merchant Centric vs TwentyThree

Side-by-side comparison of features, reviews, pricing and more

Merchant Centric

Category: Social media Tool
Industries: Social Media, Marketing Business

Pricing

Please contact Merchant Centric for a free brand analysis, demo and pricing details.

TwentyThree

Category: Social media Tool
Industries: Marketing, Social Media, Communication, Educaiton

Pricing

Video Marketing Platform

€499

Per month

Complete Video Marketing Platform with Webinars

€699

Per month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Merchant Centric reviews

I have had nothing but positive experiences with MerchantCentric. Every single person I have ever engaged with on the platform has been nothing but professional and courteous. I know that they will have no problem helping people and extending our company's brand voice and ethics to online reviewers.

- Tyler M. Social Media Specialist

Overall, this has been a great tool to consolidate communications as well as streamline data analysis. I would recommend 10/10.

- Martin B. vp of operations

Unorganzied management. No one checked if i was all set.

- al g. Franchisee

TwentyThree reviews

I like it a lot! We use it quite often and it solved many problems. It's a great publishing, tracking and analytics tool.

- Marta G. Traffic Manager

Modern system which can really help with streamlining webinars and automising some keynfunctions.

- Kim K. Marketing Manager

Can be tricky to find your way around in the beginning - Time-consuming to set up

- Christopher K. Digital Campaign Manager

Pros & cons

Merchant Centric

Pros
This company does great work and provides information that is necessary to carry on a successful business
I have had nothing but positive experiences with MerchantCentric
Every single person I have ever engaged with on the platform has been nothing but professional and courteous
MerchantCentric has saved me countless hours of review monitoring and I am so glad we chose to use it
Working with Merchant Centric and their software provides us with peace of mind
Our franchisees are very happy with the services that MC provides, which makes us very happy."

Cons
The only downside of this software is the lack of self service SEO/reputation management
All changes to your business must be done through your account rep
I do think that some of the responses to the customers can be more vague and need to be more personable
While working in a high stress area, it seems almost negative to see it and say "no matter how hard you're working, everyone else is doing better
Sometimes the whole Yelp review does not show up
It cuts off and leaves you with a."

TwentyThree

Pros
I love the customer support as well, they are great at getting back to the questions asked really quick and try to work out a custom solution as well
I like the data availability and accessibility to qualified pople who can help with data questions
The methodology for collecting data appears sound and well rationalized
One of my favorite features is the Video Hub (Created by TwenthyThree)
Another feature I really like is the possibility to add an action to your video's
I really love, how the Frontend page looks like for our consumers
For the user its very easy to click trough all the video's, the attachments are nicely added (could be a bit more visible)."

Cons
Can be tricky to find your way around in the beginning
Time-consuming to set up
Forget Youtube, Vimeo or any other video platform
It's a bit difficult to showcase audience questions live on the screen when they are too long (in the chat)
Integration between 23 and HubSpot doesn't work well at all, contacts that signed up get lost in the process."

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