mHelpDesk vs Advantage

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Advantage

Category: Task Management Tool

Industries: Marketing, Business

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Advantage

Working with the Advantage team has been an amazing experience. From implementation to training, and now through regular daily use the team at Advantage has been supportive, communicative, and always willing to help. Remote training was a fantastic option for us, and left us with amazingly detailed videos to reference as we began really working with the tool. Their support staff is patient, knowledgable and can easily help troubleshoot any issue faced. We are so thrilled with the level of customer support offered to us at every turn, even when the issues are clearly user errors.

Eileen M.

About Advantage

THE ONLY TRUE All-in-One purpose-built software for managing advertising agencies, creative teams, public relations firms, and marketing firms of all sizes.Almost a thousand agencies and creative teams use Advantage for Accounting, Project Management , Media Planning and Buying. Unlimited live support provided 12 hrs a day, 5 days a week. We've been helping our clients maximize productivity, efficiency and profitability for over 40 years.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Advantage reviews

Project management, accounting, workflow, routing, expenses, time tracking.

- Steve M. IT Support Specialist

I love Advantage. I have worked in other software systems (3) and implemented Advantage 2 times. You have found a way to have proper audit controls to help keep a company safe and knowledgeable in real time. I love your webinars and learning library, it allows us to grow on our own. But when we do have to call in for help, I am never disappointed by the knowledge and professionalism.

- Maria E. Controller/HR

Our experience has been great. This is a great system to help organize and build your operation into the future!

- Miles R. Creative Director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Advantage

Pros
You have found a way to have proper audit controls to help keep a company safe and knowledgeable in real time
I love your webinars and learning library, it allows us to grow on our own
It is solid and performs as it should
Advantage make continuous helpful updates so it is relevant
This has been extremely useful in assisting the agency in getting new business
The reporting available is also a great resource
I was excited the most about the ability for buying and accounting to talk to one another."
Cons
Customer service gave us next to no context on what we needed to find out, and it is excruciating to enter tasks if you do not have a template set up
The logins are a little weird (generic strings, rather than a custom username)
Users will of course forget those, or write them on a sticky on their monitor (bad)
We changed to this for project management and time tracking
It is one of the most frustrating interfaces I've ever seen
It can be quite overwhelming and confusing
There are aspects of usability that I believe require more steps than necessary."

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