mHelpDesk vs Alleva
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Alleva
Love the team at Alleva! They have a phenomenal product and they really take care of their accounts! I highly highly recommend these guys to anyone needing their services. They are truly the future of what an EMR should be and continue to grow and adapt their products!
Troy Roundy
About Alleva
Our cutting-edge platform at Alleva will bring your center into the twenty-first century by streamlining the entire EMR process and making clinicians' everyday work simpler so they have more time to assist people in need. What distinguishes our system? Since it is task-based, everything that needs to be done is visible on the main page when you log in for the day. It promotes conformity. The objectives of the treatment plan can be readily chosen by the clinician and included directly to the notes. Alleva demands that clinicians always write an in-depth note. Your clinical director will save a ton of time during audits because to this functionality. You will be contacted by text or email if the notes are not finished. For quick and simple connection with clients and alumni, we provide a mobile app. Send them a text message with a daily schedule, homework, quizzes, and reminders. Our Family Portal sends e-signature consents that are HIPAA-compliant, facilitating communication. The Alleva platform includes HIPAA-compliant Zoom video conferencing for simple telehealth. Because Alleva is mobile-friendly, you may access it from any location and dictate notes directly from your phone. Our customers adore Insights, a sophisticated reporting tool that can be completely tailored to your requirements. Alleva's user-friendly EMR, which offers dedicated support at every stage, is the best in behavioral health.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Alleva reviews
Positive. Great customer service and great software as a whole. It is missing just a few key features/changes to go from 4 stars to 5 stars.
- James D. Director of Impact, Assessment, and Learning
Overall I'm very happy with Alleva. They are relatively new but are ahead of many of the other platforms that have been around for years. As they continue to grow and develop I'm sure they will be the new standard.
- Evan C. Director of Patient Engagement
Poor. It is frustrating to have the system glitch multiple times a shift - screens not populating with data already entered, at least daily a message saying there is a loading error. Have to logout and log back in. When you are trying to get meds to 60 people and you have to keep doing this - its annoying.
- Penny P. RN
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Alleva
| Pros |
|---|
| I appreciate that Alleva feels fresh and modern |
| I like the ability to personalize based off of the company needs |
| The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly |
| Cons |
|---|
| You can store your data in the system, but if you want to evaluate your data in the slightest it means you have to pay a LOT of extra money for that ability |
| One of the biggest features that is missing from this software is a dedicated assessments section |
| The customer support is very responsive when there is an issue or need however sometimes it can take a significant time to get things fixed |
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