mHelpDesk vs awork
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for awork
Awork- a best working managerial tool What do you like best about awork? awork is an effective and efficient tool for managing tasks and projects. awork is very user-friendly software. We can easily create and manage the projects and tasks on this software. We can easily track and keep all the files safe. Review collected by and hosted on G2.com. What do you dislike about awork? awork should upgrade in its software. the interface could be better. Sometimes is a bit confusing to handle the software.the text editor of this software gets bugs many times. Otherwise, the tool develops every month, so as such there is no big issue while using. Review collected by and hosted on G2.com. What problems is awork solving and how is that benefiting you? We can easily create projects with the help of templates and many other options in this software. We can save more time while using this software in managing tasks and projects. It is great software as it helps in time detection and project planning.
Kavyansh G.
About awork
awork is an automatic project management tool for teams. It bundles your to-do's into practical lists, agile kanban boards, or onto the intuitive timeline, which are all located in one central hub.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
awork reviews
"Good tool for work management and hour logs" What do you like best about awork? There is a way to log your time spent on tasks. You can view the monthly, weekly and daily view of hours. You can assign tasks to yourself, your team members, make projects and change tasks statuses Review collected by and hosted on G2.com. What do you dislike about awork? the stack view of tasks gets difficult to read if the time spent on it was 10 mins, you have to click edit in order to check the time and title for it. A better kanban view is needed on tasks Review collected by and hosted on G2.com. Recommendations to others considering awork: Its a good tool for managing time. I like it better for logging my time spent on tasks Review collected by and hosted on G2.com. What problems is awork solving and how is that benefiting you? I use it for my work and logging my time on the tasks. I also use it to manage my tasks assigned to me and chat with my colleagues on the task If i need help and support
- Javeria R.
"Awork, an automatic project management tool." What do you like best about awork? Awork greatly organizes projects and tasks and has great integration of time tracking. We can organize customers and assign them projects which is not available in other software. It has a beautiful clear design which allows us quick and easy collaboration. I love the automation. The interface is good to handle. Review collected by and hosted on G2.com. What do you dislike about awork? It is difficult to find the right place to add more time to a task. We are not able to tag other users. I feel like priority tags are missing. The web interface consumes a high battery sometimes. The milestone planning is not available, we are not able to assign tasks to milestones. Review collected by and hosted on G2.com. What problems is awork solving and how is that benefiting you? The dashboard is clean which helps me keep all our work under control. there are regular feature updates that make the tool always better. The best thing I have seen when we got stuck; we can take help from guides; we have to send our difficulty to the resolution center; it will give us the best solution for our task.
- Jade A.
"Amazing project management tool, big thumbs up!" What do you like best about awork? I like the clean dashboard and the team overview that help me keep all our work under control. There are a lot of valuable reports, and there are regular feature updates that make the tool always better Review collected by and hosted on G2.com. What do you dislike about awork? Not much, to be honest. As usual, most of the problems we had at the beginning were related to the way we use awork or, in other words, our processes that have not clearly been defined. But also here awork helps you with a lot of automation Review collected by and hosted on G2.com. Recommendations to others considering awork: Take a chance to speak with the onboarding team Review collected by and hosted on G2.com. What problems is awork solving and how is that benefiting you? As a small agency with lots of different clients, awork help us to keep an overview in each project and avoids tasks going lost between tons of todos. This saves us a lot of time and allows us to do a better job for the client
- Roland T.
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
awork
| Pros |
|---|
| It's easy to use and you get a clear overview of your tasks |
| Great automations |
| The great integration of time tracking and Lexoffice is a game changer. |
| Cons |
|---|
| I would love to track times directly on a client |
| Sometimes there are super small tasks where it is not worth it to create a new project for |
| I feel like sortable priority tags are missing. |
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