mHelpDesk vs Axosoft

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Axosoft

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Monthly - $147

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Axosoft

Overall: I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs. This is the best bang for the buck our company has got since acquiring the product in 2007. I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used. Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time. The Portal works but it's not a nice fancy looking interface for our customers to interface with. We don't use the other integrations. This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.

David Y.

About Axosoft

Scrum software with project planning, help desk, and agile bug and incident tracking. Development teams can effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity. Plan sprints easier with the Axosoft Release Planner, visualize progress with Card View, and release on time. Turn emails into support tickets, build unlimited Wiki pages for test cases and documentation, and create a custom portal for your customers to edit and add tickets

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Axosoft reviews

Overall: The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part.

- Justin K.

Pros: Product allows for a team to easily stay on task and update progress throughout the team. It not only allows for the project tracking but also defect/bug tracking. There is also the ability to make defects/tasks visible to the client and to allow the client to raise defects within the customer portal as well, making the product a central tool. The vendor is readily accessible and will run sessions and demos. Cons: The ability to track interdependencies was more manual and something the project manager or scrum manager needs to be aware and manage.

- Sandra B.

Overall: We are solving company wide project management. We use it to visualize where time is spent for each employee and to determine how long it takes for project to be complete. This gives us insight to plan better in the future by improving our estimates on how long things take.

- Kyle J.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Axosoft

Pros
I have found the reporting from Axosoft to be very strong
The ability to export so much data to then manipulate in Excel or similar was fantastic
Overall, I came into Axosoft as a user after it was set up
I was responsible for transitioning the backlog from Axosoft to another product that I chose
Axosoft is customizable and you can use it to follow the metrics you need
The time-tracker is well developed and progress is updated in real-time."
Cons
The reporting tools are a bit on the weak side
I dislike the lost dashboard functionality from converting to the Web
Occasionally the css seems to fail to load and the screen just one big mess and you have to restart the server to fix the issue."

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