mHelpDesk vs Benevity

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Benevity

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Benevity

Fantastic giving platform and company What do you like best about Spark by Benevity? Benevity makes it very easy for our employees to make charitable donations and make a corporate match with just a few clicks. Employees can track their charitable giving and matching budget throughout the year and they receive tax receipts. Review collected by and hosted on G2.com. What do you dislike about Spark by Benevity? Benevity is great, there's nothing to dislike. System is very stable and support is fantastic. Review collected by and hosted on G2.com. Recommendations to others considering Spark by Benevity: The Benevity platform is easy for our employees to use and easy from an administrative standpoint too. It enables employees to quickly donate or donate and match to their favorite charities. We can promote causes as a business for events or crisis response (natural disasters, etc.). We can also promote volunteer opportunities, which is very helpful for our employees. The implementation team is great and transitioning from our old vendor to Benevity was easy. We've also expanded our platform and the implementation for that was smooth. Our Customer Relationship Manager is always available to help with questions and the Benevity Help team is also very responsive. It's a great platform with great support and service. Donations and matches are always processed on schedule so the charities receive their money quickly. I highly recommend Benevity. Review collected by and hosted on G2.com. What problems is Spark by Benevity solving and how is that benefiting you? We are able to easily promote our matching gift program to employees - we match up to $1,000 USD per employee annually. We have strong quality control, tracking and reporting with Benevity. We can promote giving campaigns for various events or global issues - disaster relief, etc.

Pamela R.

About Benevity

Benevity is the global leader in corporate purpose software powering corporate social responsibility (CSR) and employee engagement programs in over 20 languages. Iconic brands rely on Benevity to power their purpose in ways that attract, retain and engage today's diverse workforce. Benevity has processed nearly $8 billion in donations and 43 million hours of volunteering time to support 326,000 nonprofits worldwide as well as facilitated 530,000 positive actions and awarded 1.2 million grants.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Benevity reviews

"From implementation to daily support to our CSM - it has been a great experience" What do you like best about Spark by Benevity? Proactive approach, newsletter, and consitant innovation to ensure admins have the best tools available. Review collected by and hosted on G2.com. What do you dislike about Spark by Benevity? The sometimes very long wait to get someone from their helpline Review collected by and hosted on G2.com. Recommendations to others considering Spark by Benevity: Ensure you have a good overview of your program. Really understand your future user base and get reports quarterly to properly evaluate your program and usage and act accordingly for best success. Data is everything :) Review collected by and hosted on G2.com. What problems is Spark by Benevity solving and how is that benefiting you? Volunteer management has been made easier

- Tanja J.

"Easy to use to support company causes" What do you like best about Spark by Benevity? The platform is easy to use, intuitive, and enables me to perform the tasks that I need in a very timely way. Review collected by and hosted on G2.com. What do you dislike about Spark by Benevity? Based on comparison to other platforms I've used in the past, I don't have any specific dislikes or things that could be improved. Review collected by and hosted on G2.com. Recommendations to others considering Spark by Benevity: The platform will enable your team members to view featured content or stories, giving opportunities, and popular causes as well as current and upcoming activity. It's efficient, well designed, and serves its purpose. Review collected by and hosted on G2.com. What problems is Spark by Benevity solving and how is that benefiting you? The platform enables me to easily view featured content or stories, giving opportunities, and popular causes as well as my current and upcoming activity. This combination of dashboard experiences makes it easy to accomplish my goals.

- Paul R.

"Benevity makes giving easy!" What do you like best about Spark by Benevity? Our Benevity portal gives me a personal view for giving time and money to our community. I can easily see opportunities that are available for time or funding, and sign up or give easily from within the portal. Review collected by and hosted on G2.com. What do you dislike about Spark by Benevity? It could nag me more! If I haven't come in lately, remind me to come back. If I haven't volunteered enough of my time, tell me! And encourage me to get my team mates to join with me! Even gamify it so we can compete with each other to outgive! Review collected by and hosted on G2.com. Recommendations to others considering Spark by Benevity: If you're looking for a way to encourage your employees to give their time and other resources to places with needs, especially to align with your internal giving program offering, this is a great platform to use. Review collected by and hosted on G2.com. What problems is Spark by Benevity solving and how is that benefiting you? Encouraging employees to give back to the community, use their company allotted time off for volunteering. Every Splunk employee is given a block of hours to give back and the Benevity platform tracks how much time each employee has given to their favorite causes, as well as given financially.

- Tom C.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Benevity

Pros
My daughter did a fundraiser through school and we were able to make our donation online through Benevity to take advantage of the donation matching, which overall doubled the funds raised
We wanted a better way to manage our company matching for employee charitable contributions and Benevity was the answer
Good for Charitable Matching Campaigns and Encouraging Employee Philanthropy."
Cons
I had an issues that was unresolved for months simply because no one ever got back to me
I don't like that you can't delete volunteering hours in the system if you mess up
We escalated the case, and their team have no idea where funds went and where they deposited them
Did they steal our funds."

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