mHelpDesk vs Bigin by Zoho CRM

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Bigin by Zoho CRM

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$0 /month

Pricing Model: Per User

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Bigin by Zoho CRM

I have been using Bigin since year along with all my Employees and Business Consultants in India, i am highly Impressed with the User experience.

Tarun P.

About Bigin by Zoho CRM

We built a dedicated CRM for small businesses to help bridge the gap between lost leads and messy spreadsheets. With the sheer motive to be simple, Bigin is packed with just the right features, with a user-friendly interface, at a pocket friendly price to fit your small business like a glove! Bigin brings you everything you need-multiple pipelines, built-in telephony, workflow, a bunch of seamless integrations and a lot more, just to ensure you manage your customer relationships with ease.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Bigin by Zoho CRM reviews

Integrates with ZOHO while keeping it simple for sales

- Martin L. Managing Director

I tend to be a bit disorganized and my colleagues complain about this. Since using BIGIN they are all complimenting me for my newly found organizational skills. Of course I do not tell them why and take the credit.

- Ron S. Director New Business

quotation feature is missing in this software

- Prakhar S. director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Bigin by Zoho CRM

Pros
I loved having the full featured free trial to completely test things out before making a purchase
Overall experienece is good enough to keep the records and experience
So far so good, fast end easy upgrade from using spreadsheets for everything
Great next step to operational excelency
Overall I have been very satisfied
There are a couple of key features that are needed to make this a true small business CRM solution but what is there works very well."
Cons
Limited number of custom fields, no email templates and difficult to create email templates on my own
The worst is it does not integrate with Zoho Books, there is not point
I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do
No automated lead allocation is something I hated most
It broke down several times
However, it finally worked."

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