mHelpDesk vs bitrix24

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

bitrix24

Category: Task Management Tool

Industries: Education, Business, Marketing

Pricing

Basic5users

USD 49/mo

Standard

50users

USD 99/mo

Professional

100users

USD 199/mo

Enterprise

250 Users

USD 399/mo

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for bitrix24

As a teacher training project at a university, we may not fall into the category of “typical Bitrix24 users.” Regardless, we would like to share our experience of having used Bitrix24 project management tools for slightly over 6 months, what made us choose this product and how we benefited from using it.

Felicitas Fein

About bitrix24

Bitrix24 is an online workspace featuring tools designed to help you run your business easier and more efficiently. We’ve got task and project management tools, CRM, chats, video calls, website builder, telephony, CRM marketing and analytics, and so much more. The beauty of Bitrix24 is that all of these otherwise individual tools are conveniently packaged in a single online service, seamlessly integrated with each other, and available to you via a standard browser version, desktop app, or mobile app. Oh, and we do not limit the number of users per account – you can have as many as you want. Grow as you go and scale up with Bitrix24.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

bitrix24 reviews

We were able to reduce the costs by dropping other tools that we now don't need to use because Bitrix24 integrates multiple solutions in one platform.

- Hélder Barbosa CEO

Thanks to Bitrix24 our work will be even more efficient

- Myriam Doria Chief Technology Innovation Officer

We were convinced by the clear and logical structure of Bitrix24, as well as the many options for integration with other software

- Peter Krummenacher CEO

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

bitrix24

Pros
Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members
The sales processes were automated, and I have greater control over my company and my employees and thus extract better performance from my team
We choose Bitrix for our compnay's CRM solution but I found that there are many more features which are useful for us
I love how we can manage leads from different sources on same platform
I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members."
Cons
The CRM system is so full of bugs and nasty little details they havent even thought about
Their webmail is the worst ever thing I have seen
Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating
It is awful and the service is worse than the software
It was nothing like what was presented to me
So after lead validation, the mail is sent after that follow-up begins then its success or failure
Everyday sales team have to work on this process but sad to say No reporting structure at all."

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