mHelpDesk vs Bookafy

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Bookafy

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

Pro

$7 month

Enterprise

$11 Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Bookafy

I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times. Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict. I love that I can collect payments at the time of booking and have my Zoom meeting info sent out automatically.

Jeremy F.

About Bookafy

Three Customer Groups: Enterprise - Fully branded version of our software (YourCompanyBooking vs Bookafy) sales and support teams. Integrator - White label scheduling integration into an existing product offering. Example: CRM adding scheduling. Implement in days, not years. Small business - Our product is robust... we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Bookafy reviews

This tool has tons of features but most of them leave a lot of room for improvement.

- Bhavesh N. Founder/Creative Director

simplicity, user interface and price plans ofcourse.

- Deniz D. Info Marketing Coach

Not sure. The demo given by the CEO was disappointing and not very helpful. Casey seemed to be more annoyed that questions were being asked and seemed eager to get us off the phone.

- Scott J. Information Technology Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Bookafy

Pros
I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times
Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours
It's comprehensive, offers great, personal user support, and it's not expensive
It is relatively easy to install on your web and it is free.
Cons
The lack of PayPal integration and the branding design customisation wasn't quite as sleek as Acuity's
Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict
Difficult note entry upon the appointment level
About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible..
they literally did not have a phone number to reach a real person in any circumstance."

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