mHelpDesk vs BookingKoala
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for BookingKoala
love BookingKoala on so many levels it's kind of scary. My business was not doing great at all before I used them, when I first started out things were great but then they kind of flat lined and then it just went down. I started looking for a software to help with scheduling and I also got a bonus because of the reports section. I could track everything I need in there.
Paige V.
About BookingKoala
Online booking solution for the service industry. Features include, bookings forms, an admin dashboard, provider dashboard, smart scheduling, customer dashboard, referrals, coupon management, themes, rating system, system logs, mobile apps and much more.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
BookingKoala reviews
Have been using them for a few months in my cleaning company and they have been fantastic. Quick support, quick dev team pushing new features, and a solid community.
- Chris S. Owner
I benefitted from reducing office staff and saving more money. Also I save personal time from doing extra work on the side.
- Faith B. Business Owner
Since the moment I signed up the team over at BookingKoala has helped me through every step of the way and I cant be more grateful.
- Stewart S. Owner
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
BookingKoala
| Pros |
|---|
| I've been using this software for some time now as a beta tester for my carpet cleaning business and all I can say is WOW |
| Everything from the reports, to the provider login is all outstanding |
| Various functions make this software very enjoyable |
| The way that everything your business needs on one dashboard is just fantastic |
| Marketing features like coupons, gift cards, and more |
| Reports feature, this is great you can see all reports you need to grow |
| The customer and provider logins are so so so nice and all my customers compliment us because of it." |
| Cons |
|---|
| The reports section took me a little bit to figure out but once I did there was nothing that was too difficult for me to use |
| There are some things that take time to learn and understand but once that is done you just forget about them |
| There are so many features with BookingKoala that it makes if difficult to keep track of what it can do |
| But if you're inside there all day every day you will figure it out very quickly |
| The software is very big and there are times where I find myself getting lost when I need to make a change." |
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