mHelpDesk vs Buildertrend

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Buildertrend

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Essential - $99 per month

Advanced - $399 per month

Complete - $899 per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Buildertrend

Since using Buildertrend, we’ve been able to take on larger, more complex projects, which has increased our profitability. Today, the whole team uses Buildertrend religiously, and it is core to our projects’ success.

Charielle Sowers

About Buildertrend

Buildertrend is the No. 1, cloud-based construction project management software for homebuilders, remodelers and specialty contractors. Since 2006, we have empowered the construction industry with a better way to build. More than 1 million users across the globe have chosen Buildertrend as their platform for real-time collaboration. Our software helps construction professionals complete projects while reducing delays, eliminating communication errors and increasing customer satisfaction.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Buildertrend reviews

“Buildertrend is a main hub, a place to house everything. I think it’s saving at least a full workday per week.”

- John Lea

“Today, with Buildertrend, the number of homes we’re able to complete has more than doubled.”

- Brett Lott

When I started working with a team from Signature Building Systems, I first "met" Buildertrend, since then it's been a fun ride. I did change a lot for the team since then (which is kind of what my thing), and probably upped their productivity by a lot.

- Shahidul I.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Buildertrend

Pros
It helped that my first service rep was as good as it gets
She knew the product cold, she cared about helping me, she was patient beyond reason, and was friendly with a great sense of humor
In this industry, nothing is consistent or predictable, so having an information base that is reliable and helpful and as organized as my mind is INCREDIBLY HELPFUL
We are still learning all that the program can do
Such an amazing program and company."
Cons
The worst part would be the cost/benefit factor - specifically as it pertained to our company
When we changed to do smaller projects ($5K-$20K) the value decreased because we had to pay per project
I send hundreds of messages, and the fact that there is no alert on Buildertrend itself to show new messages is sometimes frustrating
My only complaint is not so much with the software itself as it is with back end users
For this software to work to its full potential it needs to be fully utilized."

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