mHelpDesk vs BVDash
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for BVDash
Creating a team environment not only with my employees but multiple outside users who need to access the program.
Vivian S.
About BVDash
BVDash is a cloud-based project management software designed for small, medium sized and large organizations. BVDash Software applies the best communication, collaboration and performance tracking tools to achieve high target goals. We are improving our system and processes every day to ensure the best customer experience. Our customers' overall satisfaction and progress are deeply engraved in our philosophy. Our goal and dedication is to ensure that our users get to experience a fun and complete team management process through our platform. We continually channel in more resources to ensure that we will serve both present and future needs. Quality service, customer satisfaction and team success will always remain at the heart of our core values.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
BVDash reviews
Phenomenal. They are very supportive and the most helpful company i think i have ever worked with. I can't say enough good things about them.
- Sarah A.
The tool offers a fantastic user interface that allows all team members to get any information they need at any time and from any location. It has a communication tool that aids team collaboration through the use of team data. In addition, the solution aids in the management of risks, quality, and paperwork.
- Katie J. Hill
My team members and I have used a number of Project Management software such as Celoxis, Click Up, and several others, but none have delivered the delight of working on a robust platform such as BVDash. This product is the perfect fit for me and my team, even though other tools provide lower pricing, I'm more than willing to pay extra for such a great tool.
- Frank Roberts
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
BVDash
| Pros |
|---|
| Lots of features and cost-effectiveness |
| Excellent and fast customer support service |
| Chat room for communication |
| Cons |
|---|
| Not able to reorganize the layout to customize the user screen for each individual |
| Not able to set up new tiles or view ports in the user interface, although BV will do this for you |
| The ability to personalize the user interface is limited, but other than that, the application is ideal for any team. |
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