mHelpDesk vs Canny

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Canny

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Growth

$400/ mo

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Canny

I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I get using Canny.

Simon B.

About Canny

Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Canny reviews

It counts the vote and keeps track of the progress

- Anamaria R. Customer Support

am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.

- Jack L. Product Manager

It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!

- Paul K. Co-founder

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Canny

Pros
It's a super easy tool for all of us to collect feedback in a unified spot
Different departments have conversations with the same customers, and we all hear different sentiment
Now the user and others can see their suggestion and engage others interested in the same feature
Great support as well although it's so easy you'll hardly ever need it
Canny is really great for capturing user feedback
The constant updates and improvements are nice."
Cons
In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more
This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode
Minor inconvenience, but I thought I would mention it anyway
That is the biggest reason for any negative sentiment in my review
You need to specify a feature request category first, which makes it difficult to find issues quickly
You end up wasting a lot of time going through categories to find an issue category."

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