mHelpDesk vs CapLinked

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

CapLinked

Category: Task Management Tool

Industries: Education, Marketing, Business, Communication

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for CapLinked

My Organization requirement was to set up a virtual data room in order to fund race a project initiative. Caplinked made possible to get it up and running with a professional customized interface in record time allowing me to keep track of all the operations as per documents and other media files shared with the invited users, get detailed weekly reports and control the whole operation until the end.

Ricardo R.

About CapLinked

CapLinked provides the industrys leading Virtual Data room and Document Management solution, making limited security, out of office access, and frustrating indexing limitations a thing of the past. Experience the flexibility of being able to access information securely from anywhere on any platform or device in addition to having a full API complete with private keys for developers. Get started with the best tool for digital rights management and due diligence in minutes with a free trial!

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

CapLinked reviews

We are using CapLinked as our data room for M&A. This has worked extremely well and all parties have been very pleased

- Cindy S. Director of Finance

CapLinked is a virtual data room capable of managing documents, creating and sharing a workspace in a few minutes with greater productivity and security, it is a tool that facilitates work in my organization, allowing me to manage thousands of documents quickly and easily with advanced permissions that controls access to rooms, makes it easier to obtain downloads, views and personalized reports, increasing productivity and saving time.

- liset R. Recursos Humanos

Caplinked manages the documents very effectively. It helps to find any documents from millions of while in just couple of seconds. It's very much easy to use. It's easy user interface makes it more useful. It's search feature performs perfectly well.

- Mayuri G. Purchasing Executive

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

CapLinked

Pros
As of now, I use it personally for organization and submissions, but hope to expand this product to me team
Our experience so far has been outstanding
Great storage & hierarchy of storage that allows easy document search
Competitors usually charge several times Caplinked's fees)
All the basic functions are there, as well as some more advanced ones
Looking for an alternative and my M&A group agrees."
Cons
It is designed for admins who never actually download their own files
Commonly fails to prepare folders for download and you have to start over
The individual would need to be in his or her own non-admin group to receive different permissions
No notification will be send out if a file or folder is deleted
File would have to be uploaded into an individual folder to restrict access
No restricted view access for single users within a group available
They threatened to shut down the service to the members and then said to stay, we would need to pay fees that were more than 300% higher than our current rates."

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