mHelpDesk vs Caspio

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Caspio

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Free

Explore - $150 per month

Build - $300 per month

Grow - $600 per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Caspio

Caspio is convenient for our low-code & easy to build database-centric application requirements What do you like best about Caspio? Caspio is a web-based low-code development platform that helps with turning our ideas into custom applications at ease. We can automate our workflows, enable customer-specific notifications and generate detailed reports for our projects. This is effective as we work to pace up our SDLC, collaboration with teams and deliver the application within its time constraints. We can also add columns on a temporary basis while we require to generate specific reports and later we can remove them to uphold the previous records which are useful for our application testing & report analysis. Review collected by and hosted on G2.com. What do you dislike about Caspio? Although the documentation offered by Capsio is elaborate while starting fresh we need to spend time understanding the functionalities and how we can customize it to meet our application requirements. Apart from this learning curve, we can save a lot of time in building our database applications with various drag & drop features offered by Caspio. Review collected by and hosted on G2.com. What problems is Caspio solving and how is that benefiting you? We require a common utility to ingest all our customer data and build applications on top of it & Caspio facilitates this requirement perfectly. We have developed many applications to carry out a wide range of database administration for our business use cases. Its alert notification feature informs us about any anomalies in real-time as we have defined it in our automated workflow. It also gives us access controls over the addition & removal of users easily and we can efficiently create our database-centric applications to incorporate complex SQL statements and JavaScript codes with its drag & drop elements conveniently.

Mohana R.

About Caspio

Caspio is a cloud-based, no-code, application development solution for organizations of all sizes. The platform is suitable for industries such as health care, media, government, education, nonprofits, consulting, churches and community associations. The solution provides features such as virtualization, automated scheduling, workflow management and data replication.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Caspio reviews

"Great Experience for a Novice with Room to Grow" What do you like best about Caspio? It's a low-code platform that allows anyone to create interactive reports/views with minimal knowledge. It's easy to use and there is a robust resource and training area that gives me the tools needed to grow within the platform. Review collected by and hosted on G2.com. What do you dislike about Caspio? There is a LOT of information and ability within Caspio, and sometimes it can be overwhelming with the number of possibilities. The user interface just received an upgrade which is helpful, but the data can sometimes be finicky directly in the data tables. Review collected by and hosted on G2.com. What problems is Caspio solving and how is that benefiting you? We were able to take tables of data that were previously only available in pdf reports and turned them into interactive, searchable, and up-to-date sources that our users can now pull specific information out of using a simple search. Previously, users would have had to collect this data, clean it, and sort it on their own but we have taken care of this process within Caspio with success.

- Brianna S.

"Perfect data-management solution for K-8 Public School" What do you like best about Caspio? The Caspio system allowed a small number of staff and volunteers to create an extensive data management system for our K-8 public charter school. We were able to create - from scratch -- an entire public-facing online student registration system as well as an internal data management solution that allows us to track student demographics, health information, behavioral needs, and much much more. Caspio is now the core service upon which our entire school operates. Review collected by and hosted on G2.com. What do you dislike about Caspio? From time to time we have had to create some code to achieve some advance functions that were helpful to our system. The online documentation is very helpful, but more so, the Caspio support team has gone above and beyond to help us achieve our goals. Review collected by and hosted on G2.com. Recommendations to others considering Caspio: if you are looking for a very flexible tool to address complex data management challenges, you won't find a better option. Review collected by and hosted on G2.com. What problems is Caspio solving and how is that benefiting you? Overall data management for a K-8 public school with more than 350 students and 50 staff. Caspio has allowed us to create multiple systems including student registration, classroom management tools, reports and more that now drive the day to day functioning of the school.

- Brian P.

"Small businesses matter!" What do you like best about Caspio? They are a friendly and responsive organisation that were willing to take a really early stage idea and work it through with us to make a finished product Review collected by and hosted on G2.com. What do you dislike about Caspio? As a non-technical person, it took some time to grasp the flexibility of the code. Review collected by and hosted on G2.com. Recommendations to others considering Caspio: They really care and want you to succeed! Review collected by and hosted on G2.com. What problems is Caspio solving and how is that benefiting you? We wanted to create a platform that can be used in schools and education to allow a child to explore the curriculum by taking their own journey along a 3000 year timeline that offers thousands of millions of unique possible routes. Initially we though this could be a paper based product, but quickly realised that an App was the only way forwards.

- John G.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Caspio

Pros
Was able to implement with Wix
Feature-rich functionality is very impressive with many great options I had to choose from as I designed our application
They seem to want you to be successful, and go the extra mile to help you be successful
The overall experience was good
Allison Seaver was a joy to work with."
Cons
The typical criticism of a technology company would be their inadequate customer service
I don't like a the option I have with caspio but I've used worst before
Some features are on costly tier
Confusing subscription model."

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