mHelpDesk vs Celonis

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Celonis

Category: Task Management Tool

Industries: Marketing, Productivity

Pricing

Starting From:

$0.01

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Celonis

Too easy to learn, set up, implement and deliver. It's maintainance and support is also less resource intensive. It is a tool to enable the hyperautomation journey of an enterprise. An enterprise can use it to identify it as a single source of truth. It helps organizations to identify the frictions in their complex business processes after giving an end to end visibility of their processes.

Onkar Nath S.

About Celonis

Celonis helps organizations execute on their data. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, a developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 16 offices worldwide.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Celonis reviews

Celonis Process Mining helps in identifying the pain points in a process, how well the current process is performing compared to the "to-be" process, drilldown to the root cause with ease and a user friendly interface. It has a well integrated collection of applications thag can be used for automating parts of the process using Action Flow.

- Karan M. Analyst

We can analysis the process in better way then other tool and also have more components to work,we can add the images to look good on dashboard and explore more

- Vamshi K. Junior consultant process intelligence

We have lease resources that gives the knowledge on celonis Tool wheather it is on pql or functions that we use in pql and need to improve on visual editor so that we mostly solve them in visual editor itself

- Aitha A. Executive

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Celonis

Pros
1
Variant and Process Explorer view2
Action Flow & Action Engine.3
Multi Event Logging
Cons
1
Difficult to learn and understand even though they provide a learning platform.2
The time for implementation into the PROD environment is long.3
Difficult to integrate into other applications.

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