mHelpDesk vs Cision

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Cision

Category: Task Management Tool

Industries: Business, Marketing, Education, Communication

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Cision

After years of working with competitors, we finally made the switch to CISION in 2020 and have been elated ever since. We have an incredible Client Success Manager and an amazing team who support our very complex and nuanced needs, adapting quickly and easily to our ever-changing needs. Above the daily emails, we receive weekly and monthly analysis from CISION that has been integral in keeping our team on track and on targets to meeting our annual KPIs. I'm confident that CISION will continue to grow and evolve with our business needs.

Jen W.

About Cision

Cision Communications Cloud empowers communicators with the industry's most-powerful tools ever assembled. Reach the right audiences, deliver impactful results across traditional, digital and social media, and track your brand in one integrated solution. Automated analysis helps you easily report and translate your campaigns into valuable insights.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Cision reviews

Use it as a daily tool for media and influencer outreach.

- Heather W. Director Of Communications

Every serious agency needs a media research tool in order to build and execute media relations campaigns; we're no exception. Media research is largely the only thing we've used from Cision. Our team has become disillusioned with how difficult it has become to create meaningful media lists. So much so that we're likely to transition away from Cision when our contract expires.

- Scott M. Vice President

This software has everything you need for PR management I one spot: press releases, contact lookups, media monitoring. This is the premium system to use.

- Natasha L. COO

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Cision

Pros
So it's really great for PR activity
Great for getting content out there
Constantly improving experience for customers and would recommend
It has always been 'on top of things
I always felt it was innovative and did a good job of gathering media data
I have been a user for 2 years now and it amazes me how much data it can pull for my brands."
Cons
I get that it is hard to keep these lists current with all the movement and magazine closings
We sent out a first press release and the results were terrible
It bothers me that I can't set up my own listening devices and had to reach out to our rep any time I wanted to make a change
I'm so disappointed with all of the people I've encountered at Cision over the past 18 months."

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