mHelpDesk vs Citrix ShareFile

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Citrix ShareFile

Category: Task Management Tool

Industries: Education, Marketing, Business, Financial

Pricing

STANDARD

$50.00

5 User Licenses Per Month

ADVANCED

$77.00

5 User Licenses Per Month

PREMIUM

$122.00

5 User Licenses Per Month

Virtual Data Room

$338.00

5 User Licenses Per Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Citrix ShareFile

Sharefile is a cloud-hosted file server at its most basic level that replaces the need to host one within a workplace or business. It also allows you to offer download links to consumers to upload or download specific files, provided you have the proper rights. Because it is hosted offshore, it has the advantage of not requiring the office to operate servers or an Infrastructure rack.

Zuhairah A.

About Citrix ShareFile

Take productivity to the next level with ShareFile. Securely send, share, get feedback, approvals and even e-signatures on any file, fast. Business-class file sharing meets real-time collaboration to accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit-even get legally binding e-signatures seamlessly-on any device. Plus, with real-time tracking, you always know exactly where things stand. Using SSAE 16 Type II certified

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Citrix ShareFile reviews

Overall I liked it as it solves the purpose and all my documents are secure.

- Neelam R. Associate

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

- Tim B. Practice Manager

Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

- Joey P. Staff Engineer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Citrix ShareFile

Pros
It is nice how you can see who has opened the attachments and when they opened them
It is also nice that the links expire for security purposes
I like that you can share documents and choose who has access to them
I like how easy it is to upload, move and share files
I also like how I can grant permissions to people to see some files but not others in the same folders
The encryption that they add to each files that are sent out giving peace of mind for anyone that using their service, because we know, it will be safe and secure."
Cons
Difficulty getting the branding loaded
It's DEFINATELY a coding problem and it took 3 different tech people to finally get it right, but this was a minor annoyance comp[ared to others
I dislike the outlook extension for Sharefile
Sometimes the transferring takes lot of time
It is boring to wait until the transferring is complete
Sometimes documents that were intact were showing up as corrupted and had to be forced to reload
Similar issues on the desktop app but nothing insurmountable."

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