mHelpDesk vs CosmoLex

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

CosmoLex

Category: Task Management Tool

Industries: Productivity, Marketing, Goverment, Finance

Pricing

Month-to-Month

$95.00

1 User Per Month

Annual Plan

$85.00

1 User Per Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for CosmoLex

One of the biggest things Cosmolex has done for us is allow us to bring out bookkeeping in-house. We went through 3 bookkeeping firms in 2 years and spent huge sums of money for our accountants to undo the mess they made. Our first year end with Cosmolex and in-house bookkeeping was a little rough but that was mostly cleaning up past mistakes.

Eric D.

About CosmoLex

Thousands of law firms have switched to CosmoLex as it is the only cloud-based practice management software with built-in compliant legal accounting (no QuickBooks® required). The one price, one login CosmoLex system eliminates the constant struggle of juggling multiple platforms to handle law practice management, billing, and accounting. CosmoLex also includes built-in LawPay with no fixed monthly fee. CosmoLex offers everything you need to run your entire law practice. Try free today!

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

CosmoLex reviews

It's easy to use, intuitive, and the customer support is outstanding. I've occasionally contacted them with feature suggestions and they usually end up incorporating those suggestions - or they might show me how I missed something that accomplishes the same thing. The product works as advertised and I have no regrets.

- Pete W. Attorney

Been working with Cosmolex for 2 years now. It is great and easy to use. I wouldn't ever go back to PCLaw.

- Nikki M. Legal Assistant

We would like to be able to make one bulk deposit at one time instead of having to go through by individual dates and make individual deposits.

- Jennifer K. Attorney

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

CosmoLex

Pros
Outstanding- great upgrade and great support from the CosmoLex team
The greatest benefit is the inclusion of accounting functions such that the we can readily prepare the necessary reports for our CPA
I love how it is continuously updated to better the program
It is very user-friendly and I love how customizable it is
I also LOVE the upgrade with the new spell check
As background, I have used Prolaw for over 20 years, which performs back and front office tasks (like CosmoLex)
At another firm, I have used Clio with QBs for about 7 years with lots of success."
Cons
I am giving this a poor review for the following reasons: (1) Cosmolex is really only price-efficient if you are a solo attorney
Usually my questions are not urgent, but if we ever needed something immediately, my worry is that it might not happen in time
Nothing seems to be a problem for me with this software
No way to track date of loss and statutes of limitation
Takes a great deal of time to manage task lists."

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