mHelpDesk vs Craft.io

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Craft.io

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Essential

$39/month

Pro

$89/month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Craft.io

The ability to utilize the "guru views" these are a couple of pre-made templates from existing frameworks you can easily apply or even experiment with without too much effort. this allows me to apply so many different mindsets,frameworks,presentation styles to frame our process of delivering on the product strategy. further the platform has a lot of functionalities, it really feels like Craft.io has been around for some time and has delivered a full package.

Stephan B.

About Craft.io

Craft.io is the product management tool empowering product managers to do their work from feedback capturing, planning, decision making, roadmapping and more in one purpose-built tool that integrates with most commonly used platforms today. Craft.io becomes the product system of record: the authoritative data source backing up those important product decisions allowing product managers to be more confident, influence stakeholders, and lead with authority

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Craft.io reviews

I need a tool to track documents and workflow associated with product management. This tool does that very well.

- Paul D. Product Manager

I think craft is a wonderful, all in one solution for product teams. I love it and wouldn't go back to any other software for this purpose.

- Adnan K. Product Manager Tax Free Shopping

I've been able to mostly live inside of one tool when working with my team. That pays for itself.

- Alexander H. Product Owner

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Craft.io

Pros
It's easy and beautiful, plainly a joy to use it compared to Jira
I would recommend to small remote teams in their early stages of development
The benefit is to keep everybody on the same page with a clear sprint backlog and clear milestone
Overall it has been great, wonderful find to have up to date information."
Cons
Sometimes it's not accurate when it comes to who edited a story/item
This can cause quite the problem for paper trails
The unique terminology--it's hard to figure out what a simple project, milestone or task is when they call it epic, story, etc
Plenty of bugs and poor usability features
Assigning a story to somebody will move the current swimlane to the first swimlane
Unable to post links with ampersands in the URL in comments
Permalinks stop randomly working and bring to a different view."

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