mHelpDesk vs DocuWiz
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for DocuWiz
DocuWiz has allowed our company to truly go paperless and have one place that we can go to in order to find our reports, notes and anything related to our clients and communities.
Rita Khan M.
About DocuWiz
Scans and then gives instant access to documents. Makes documents easy to find; never lose a document again.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
DocuWiz reviews
I think they have mapped out the fastest ways to share documents and automate the approval process, which is always a challenge.
- Andrew G. Senior Business Analyst
I like how easy it is to sign my docs on the go.
- Christian C. Chief Executive Officer
It is very convenient to send digital documents to people for approval on certain issues. I really enjoy the drop share feature - I feel as though it increases efficiency tenfold.
- User in Hospital & Health Care
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
DocuWiz
| Pros |
|---|
| It is one of the most robust apps in terms of deployment and usabilityThe functionality and the user interface of the platform make this product exceptional |
| The company makes it easy to use with many different features that are available to access.useful features such as archiving, offline access, collaboration tools, compliance tracking, optical character recognition |
| Cons |
|---|
| the sharability features |
| Some people were having issues opening and using the service once the document was sent via email.It could support more languages to get more attention from the usersless user-friendly and less intuitive to my opinion |
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