mHelpDesk vs Dokmee DMS

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Dokmee DMS

Category: Task Management Tool

Industries: Education, Business

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Dokmee DMS

Its pretty much user friendly and out in the market in several languages, quite flexible to use

Usama A.

About Dokmee DMS

Dokmee is a secure, easy to use document management system for efficient document capture and storage, search and retrieval, and file sharing; all at an attractive price point. Dokmee adapts to any business model and is the result of cutting edge technology developed to ensure efficient, streamlined productivity and profitability. Dokmee may be quickly and effortlessly integrated into any size company across multiple industries.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Dokmee DMS reviews

It is effortless to use and so easy to implement. I like how he is storing the data in a very organized way and one place only. Due to this, it is elementary to locate the documents. and the best part is they working on to customer opinion and based on that they are proving updates in there release with that feedbacks

- Ajamil J. Software Developer

most efficient method of storing and recovering my documents. All of my documents are saved on a cloud server that can be accessed from any device and is not restricted to a single device only. The process of sharing or distributing the document may be completed by making a private link for it.

- Hasbullah A. Sales And Marketing Specialist

This software is quite easy to use and makes it easy to share documents. It integrates the valuable ability to open and edit Word, Excel and Power Point files. Easily create workflows with rules-based document routing. It has excellent customer service. It has a good level of security that allows access only to authorized users.

- Sthefany B. Financial Advisor

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Dokmee DMS

Pros
This simple yet powerful option can make even the most challenging workflows clean and seamless for the users, and also helps to train them on its use
This is a fantastic tool and comes highly recommended
It is a great experience and the sense of logic behind it is powerful too, makes DOKMEE a very good asset to any one using it
So far, my experience using Dokmee Document Management Solution has been positive and a great business decision for the team overall."
Cons
It appears to be totally random, which I found that you needed to ignore the color and icons, and read the descriptions closely to access what was needed
Some of the features that we struggle with are the text search of scanned documents and in the set-up of the filing nomenclature because we were new to electronic filing
The simple design of the application interface may lead to misleading perception of customers that this application is not enterprise solution."

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