mHelpDesk vs dotCMS

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

dotCMS

Category: Task Management Tool

Industries: Financial, Healthcare, Business

Pricing

Starter

$1,250

Per Month*

Professional

$2,999

Per Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for dotCMS

I've used dotCMS since their early years (something like 15 years now). They have come a long way and created a great product that I would highly recommend for any team that needs an enterprise-level CMS and is wants a product they can mold and shape into exactly what they need to deliver either just their content or their content and their websites.

Christopher F.

About dotCMS

dotCMS is an agile, scalable and secure Hybrid Content Management System (CMS) that allows large and medium businesses to build, manage, and deploy content-enabled applications such as websites, single-page apps, mobile apps, and more. Our API-first approach to content management enables users to manage content, images, and assets in one centralized location and deliver to any channel.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

dotCMS reviews

Usability in the back-end content management interface, considering simple connections and content looking and altering. Generally, distributing ideas is great and simple to get content between conditions. I like how adaptable it is and the way that it permits me to make custom substance types. That's what I feel, given sufficient preparation, a completely self-serve site is conceivable, while as yet taking into consideration custom layouts and designs.

- friedrich k. Software Developer

dotCMS is a lightweight application, and it's an open source-based application. Suitable for express front-end development and backend cms API as well.

- Prashant P. Associate Director

At first, the system is overwhelming for someone that has never worked with a CMS before. The System may not fit all of our needs, but it still allows us to build our features on top of it, which is fantastic.

- Sébastien C. Front End Developer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

dotCMS

Pros
We've been using the software with out clients since almost the inception of the software
Their support is great, and more affordable than most that are comparable amongst enterprise CMS providers
I also love the ability to adapt the software itself to what our business needs through the use of plugins
The software is vey good and the features and abilities are nice and useful
We possess the ability to force deployment without involving Sys Admins, giving us an AMAZING delivery time."
Cons
Rather than prioritize it as a hotfix, it is idle until the next release
In the meantime, I have to defer to a third-party sitemap tool
I think the biggest problem over the years (we are no longer clients) was the lack of a good, consistent working relationship
As a result, we missed years of updates and then had a very painful period where everything seemed to break while, version by version, we got our system up to date
We host our instance of dotcms and all our upgrades are done manually
It would not have been so bad if we didn't write custom plugins to begin with."

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