mHelpDesk vs Drupal

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Drupal

Category: Task Management Tool

Industries: Education, Marketing, Business, Financial

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Drupal

Overall we've had a good experience with Durpal. Once we have a site published our marketing teams who aren't technical users can self serve and manage their content. This feels up our IT staff to focus on more complex issues and gives marketing full control of their content.

Philip B.

About Drupal

Open source content management system used by some of the largest websites such as The Economist and the White House.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Drupal reviews

I think Drupal is the software to use with larger complex projects. I don't think it is really needed for the smaller simpler projects that most of my clients want.

- Jay A. Owner/Operator

I like it a lot but because of their update cycle it should only be used on projects that have a lifespan of 5 years or less.

- Jason H. Web Developer

It was a difficult process to start. I came from Wordpress which was stupid simple, but once I learned Drupal and realized the power it had I was completely sold. It's great for all sizes of projects and has a great community of people using it.

- Adam D. Web Developer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Drupal

Pros
It has been a pleasure to work with Drupal and how it has been designed from the ground up to handle all manner of complicated scenarios seamlessly
Without a doubt, one of my favorite CMS and overall I had very good experience with it
It can handle any kind of content, not just blog posts
The ability to model data exactly how you want it and even query and create views is unparalleled
Drupal is secured, very secured
This is one thing I love about it."
Cons
It always has to be a developer
This is a bit frustrating when something goes wrong with the setup
With the transition to Drupal 8 and beyond, a lot of contributed modules that we were using on Drupal 7 became unusable and there seems to be no plan to update these modules from the contributors
Naming conventions concerning views, nodes, taxonomy, menu items, panels, modules and tokens can be confusing and particularly overwhelming to a beginner
Drupal is too difficult to use, especially in its deployment."

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