mHelpDesk vs Equally AI
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Equally AI
I am not a professional web developer yet as a small business owner of a production company I need my website to perform well for all website users and I have to manage my website with easy to use tools that are also affordable. Equally AI empowers me to do this and achieve website accessibility.
Kathy B
About Equally AI
A world-class automated web accessibility solution that helps businesses comply with ADA and WCAG standards. Equally AI provides automated scans, compliance monitoring, and a customizable accessibility interface to ensure your website is always compliant.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Equally AI reviews
Great product! It improved our website accessibility by a few clicks, allowing more users to enjoy our site.
- Uri Y. CTO
I was impressed by how quickly and easily we could implement the Equally AI solution on a business website. It allowed us to swiftly and speedily render our site available to every user with only a few simple clicks. Moreover, the UX/UI is logical and straightforward to be using. Every possible accessibility issue is now solvable by this method. This is the way to go if you want your site to be available to everyone.
- Ummu Habibah M. Assistant Manager Business Development
Our old accessibility partner caused us problems. It was causing load speed issues and accessibility issues if the design changed. We began investigating the different companies. Equally AI was the only company that explained how the process works and that there is no AI magic that can do everything; real testers must validate the algorithm fixes. In the end, we implemented their solution, tested it on our own website, and found precisely what they described with regards to the speed. The experience with the JAWS screen reader was AAA-level. It was the first time the tester saw an automated solution he would recommend.
- Zohar B. Business Development & Sales Executive
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Equally AI
| Pros |
|---|
| It provides a solution to any type of accessibility problem |
| I would definitely recommend this solution to anyone who wants to make their site accessible to everyone |
| It improved our website accessibility by a few clicks, allowing more users to enjoy our site |
| In the end, we implemented their solution, tested it on our own website, and found precisely what they described with regards to the speed |
| The experience with the JAWS screen reader was AAA-level |
| It was the first time the tester saw an automated solution he would recommend." |
| Cons |
|---|
| Live chat was offline, but they answered fast to our emails |
| Our old accessibility partner caused us problems |
| It was causing load speed issues and accessibility issues if the design changed." |
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