mHelpDesk vs favro

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

favro

Category: Task Management Tool

Industries: Education, Communication, Business

Pricing

Lite

Starts at $12 /month

Standard

Starts at $16 /month

Enterprise

Starts at $30 /month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for favro

I can see my unfinished task and completed tasks on my profile it is so helpful for me. The automation system is good. When I change board status changed task status. I like to drag and drop features. I can add the projects I use the most to my favorites. much easier to reach. You can split the screen into two and access the kanban view at the same time.

Büşra M.

About favro

Favro is the world's most agile, cloud-based planning and collaboration platform, where teams can organize themselves around what to do and how to do it, while managers can focus on driving high-level goals and why those goals matter. Teams can use new, smart, and time-saving solutions for team & planning boards, sheets & databases, roadmaps & scheduling, and docs & wikis. Leaders and managers drive the big picture by aggregating the work of teams and teams-of-teams into alignment dashboards.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

favro reviews

The features are easy to configure yet complex and powerful. You can view the same data in multiple ways, which helps the overall experience. Moreover, the UI is superb.

- Matteo P. Technology director

I really like the way the software separates into collections and boards and how the relations are connected and work perfectly side by side with the automation you can create.

- Joao M. Creative Marketing Specialist

I can see my unfinished task and completed tasks on my profile it is so helpful for me. The automation system is good. When I change board status changed task status. I like to drag and drop features. I can add the projects I use the most to my favorites. much easier to reach. You can split the screen into two and access the kanban view at the same time.

- Joao M. Creative Marketing Specialist

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

favro

Pros
We use Favro mostly for the detailed time tracking software - to push out reports at the end of each working week.The best part of Favro are the powerful abilities to manage sprints and delegate work to other colleagues.the fact that it incorporates a spreadsheet element and "cards" and seamlessly pulls from one to the other
Super easy to wrap my head around that system!
Cons
There should be an option to assign the card to a particular member
There is an option to add members but is not similar to assignee.It is a bit pricey if you want to use all the functionality including Salesforce integration and analyticThere are occasionally little bugs that I run into, but they honestly seem to be really good at updating and fixing those things that I do encounter.

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