mHelpDesk vs Forecast

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Forecast

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Lite

$29

Per seat/month

Pro

$49

Per seat/month

Plus

$69

Per seat/month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Forecast

Forecast is overall project management software while quickbooks was just for time management.

Sahar A.

About Forecast

Forecast is a full-suite alternative to point resource management solutions used in professional service companies. It unites project and resource management, team collaboration, finance, and reporting and adds the power of AI to automate administrative tasks. The platform ensures better workload visibility and offers you transparency with multiple projects. The platform provides you with resource allocation insights to guarantee seamless and productive workflows.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Forecast reviews

Forecast is a modern tool with a responsive GUI and simple to start working with, but depsite that simplicity has some deep going (and useful) functionality. It covers a fast array of functionality related to project management, both resource wise, scope wise and financial wise. Overall it povides a solid basis to run your projects and related business on.

- Rob V. Head of Operations

That I can easily draft a project plan and get the rough timelines, cost, team composition and overall tasks/themes in place that can be used as a draft proposal to be sent to the client.

- Kristoffer V. Senior Data Engineer

Forecast brings everything a growing agency needs in a single all-in-one solution. Manage projects, resource and availability alongside utilisation, invoicing and future forecasted revenue. Perfect!

- Dan B. COO

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Forecast

Pros
Time-tracking, project-management and scheduling
Forecast is great for it
As an engineer there is nothing more rewarding than tracking my time
Forecast allows me to do that in a fun and easy way
It is an enjoyable experience, it made some company processes very easy and unbureaucratic, we have much more visibility of the projects and it unified some tasks that were made separately
From day 1 the experience with the Forecast tool and the Forecast team has been excellent."
Cons
Cannot define Project Stage by user
Same set of Labels are commonly used in different fields, causing users hard to choose, and the labels become meaningless
New design features, especially the last round, can drop out of the blue and be quite jarring when faced with them the first time
Some display issues at times, have had some challenges with time entry (data disappeared)
Overall the product is somewhat immature, not usable on mobile, their sales tactics are overly aggressive, and they make cancellation difficult."

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