mHelpDesk vs GraphCMS

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

GraphCMS

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Professional

$299

Scale

$799

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for GraphCMS

It comes with speed and GraphQL integration, and it's very lightweight. It doesn't come packed with features I won't use; I can set up my own schema and have only what I need available. If I need to add new fields later, I don't have to break my entire website to do it. Overall I'm very happy with GraphCMS, as it provides exactly what I need.

Danielle L.

About GraphCMS

An enterprise headless CMS that enables forward thinking companies to build any product on any platform with the power of flexible content APIs and streamlined data fetching. Embracing modern technologies like GraphQL, GraphCMS empowers agile thinking companies in bringing apps, services and sites to market faster than ever before.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

GraphCMS reviews

When you work with a monolith, you become a spec writer. We needed the abstraction layer and UI on top of it (database), which would have used a large amount of development resources.

- Lars-Flemming Clausen Senior Engineer at Telenor

My eyes lit up at how easy and intuitive it was to do content modeling with Hygraph. It gives me unlimited possibilities of what we can connect and build based on what we’re looking for.

- Jenny Nichols Director of Publishing at BioCentury Inc.

Hygraph has made it really easy to scale up our content needs when our business model gets more demanding.

- Jason Kaye Director of Engineering at 2U

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

GraphCMS

Pros
The support team is also a great professional and excellent friendly team
Great content structure and localization capabilities
I was impressed by how easy it is to structure and organize content with GraphCMS
It assists me in developing concise GraphQL queries and testing them in a snap
That's far superior to my prior encounter with WordPress."
Cons
The only thing that really bothered me with GraphCMS is that the customizability and extensibility of it is limited right now
Fortunately it's changing now and the webapp is getting open sourced
Physically reload the panel to see the updated content
There are no adequate video instructions
The following are the issues that I despise the most
Migration of data from one context to another is not permitted
Over the process of adding material, we discovered some flaws
It'll be chaos if we add material in two distinct windows in the browser."

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