mHelpDesk vs Hub Planner
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Hub Planner
It's so much more useful. Faster to use, provides you with data related to reservation durations, understands weekends and vacations and working hours, allows you to tag data in the context of the bookings, enables you to do forecasting, etc...
Matti H.
About Hub Planner
A modern resource management, planning & visual scheduling software with timesheets and powerful reports to plan your resources. Stay in control and have an overview of your projects and resources in one place. Hub Planner's Scheduler, Timesheets and Extension features create a combination of tools that meet everyones planning requirements, no matter which industry you are. Customize your own Hub Planner and pay only for what you use. Try our 60-day free trial to see for yourself.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Hub Planner reviews
We use Hubplanner for managing resources accross different project and teams and track times.
- Michaela F. Director Sales
auto fill the hours in the workplan, it's a time saver, which is very important in that kind of app as you want to spend as little time as possible in it
- Axelle C. Volunteer
We went from having one staff member dedicated full-time to resource management to having them freed up for thirty hours of the week. We suddenly had almost another head-count to help with project co-ordination, rather than just keeping the wheels turning. And timesheet compliance went up too, because it was so easy to use!
- Stephen B. Change Management Consultant
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Hub Planner
| Pros |
|---|
| My team and I have had a great experience with Hub Planner |
| It is good, that you have a tool where you can track the time you need to work on several projects and generate reports from it |
| Hub Planner - numerous advantages helping with business and pleasure |
| It's fun and easy to see our next schedule and the upcoming projects." |
| Cons |
|---|
| Sometimes if you input an error into your timesheet, you are not allowed to edit and correct the issue |
| Poor visibility in planning section (not able to see full title of a scheduled issue) |
| Inability to adjust dates on the dashboard, and set 'line-managers' to approve time-sheets, rather than projects managers as it currently stands |
| Correcting errors in the system has caused a problem and does require contacting support for corrections." |
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