mHelpDesk vs Huddle

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Huddle

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Huddle

Fantastic Collaborative Tool What do you like best about Huddle? The most helpful tool on Huddle is the search function, it saves so much time when looking for a specific document, especially our best in class BIDS Review collected by and hosted on G2.com. What do you dislike about Huddle? I use Huddle daily and there is nothing I dislike. Huddle is our BID team's most-used platform! Review collected by and hosted on G2.com. Recommendations to others considering Huddle: If you are considering implementing a cloud-based platform in your business, look no further than Huddle - it's a fantastic collaborative tool that offers a wealth of tools. Huddle is easy to navigate and user-friendly. We would never be without Huddle now! Review collected by and hosted on G2.com. What problems is Huddle solving and how is that benefiting you? File sharing and version control have improved greatly within our team. It has avoided any cross over with document versions being worked on.

Kate B.

About Huddle

Huddle replaces the inefficiencies and security risks associated with collating and sharing board materials through email and paper copies. Huddle is more than a simple board pack solution; move your agendas, documents and discussions into a portal that's user-friendly, collaborative, and optimized for both desktop and mobile devices. Auditable, accessible and secure, Huddle uses strict security controls to protect and govern your confidential and sensitive board information.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Huddle reviews

"Easy to use and well-designed platform for board use" What do you like best about Huddle? Seeing who uploaded documents and when, seeing versions of the documents and voting on motions have been extremely useful for our board. Review collected by and hosted on G2.com. What do you dislike about Huddle? The most inconvenient part is that we don't have a web-version of word, so we need to download and re-upload documents. A very minor concern! Review collected by and hosted on G2.com. Recommendations to others considering Huddle: Set yourself up for success with good workspace organization! Review collected by and hosted on G2.com. What problems is Huddle solving and how is that benefiting you? We had too many board documents to have in our member's inboxes and no organization system for record-keeping. Huddle allowed us to easily share and collaborate.

- Kelly F.

"Huddle Product Review" What do you like best about Huddle? I really like the amount of storage provided with huddle. They do a great job of allowing you lots of space for any managment solution you may need. Review collected by and hosted on G2.com. What do you dislike about Huddle? I personally am a massive fan of physical hard drives. I feel that in the event that technology fails (and maybe because I like to have something physical vs the proverbial cloud) I enjoy having the backup that I need while being to wrap my mind around the concept. the concept of the cloud is still difficult for me to full comprehend for some reason (lol). Review collected by and hosted on G2.com. Recommendations to others considering Huddle: It's a great place to store massive projects. I would recommend utilizing it for that purpose. Review collected by and hosted on G2.com. What problems is Huddle solving and how is that benefiting you? Storage is the primary issue we are solving. In my line of work we created a lot of paperwork, marketing materials and patient documentation. We really like having one central location to store all of that in a management solution space.

- Riley W.

"Secure Cloud Collaboration with Huddle" What do you like best about Huddle? Fantastic tool making sharing of documents and collaborating with clients, colleagues and partners Review collected by and hosted on G2.com. What do you dislike about Huddle? There is nothing I dislike about Huddle. Easy to use, edit and share documentation. With setting tasks and file request features keeps the workflow moving. Review collected by and hosted on G2.com. What problems is Huddle solving and how is that benefiting you? Keeping document sharing secure and ease and secure collaborating with clients.

- David M.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Huddle

Pros
This certain product helps me to easily make connections with my teammates and also with the people inside my organization
Splendid product with bundles of superb features
Fantastic and recommend it to any office that is working remote."
Cons
Slow for our geographical location, no ability to customize notifications, extremely poor customer service, poor training, upgrades do not take into account features that were relied on heavily
The feature of commenting on a file adds no value but confuses the interface
Hard to track changes and collaborate on content
AT times, it is hard to navigate the to different settings and settings
A much needed update is due."

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