mHelpDesk vs Infolio

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Infolio

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Standard - Free

Professional - $4.99

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Infolio

My review on whiteboard software What do you like best about Infolio? Infolio is not like average collaborative whiteboard software that are in market. They offer so many features that helps me a lot while having a collaborative task management or brainstorming session while working with my team. You can have project set as a private project or share the project with your team. Each progress is colour coded so you can easily track progress of all the task. I don't even have to switch to other communication application because Infolio also have a built-in chat so we can have a nice quick chat while discussion for the project. Other than that, the ability to attach file specifically to the task card helps me save the time rummaging the file folder trying to find the files needed. Review collected by and hosted on G2.com. What do you dislike about Infolio? There is nothing that i dislike with Infolio. They have all the tools needed to make the task collaboration above average then other software in market. If they can add features like voice call or video call, this software can be the only software that my team needs to be managing our works. Review collected by and hosted on G2.com. Recommendations to others considering Infolio: I really recommend this software to a team or organization that has a problem managing their collaborative task and space for creative idea sharing. Review collected by and hosted on G2.com. What problems is Infolio solving and how is that benefiting you? Infolio helps me as a platform to having a nice space to facilitates the discussion of ideas with my colleague in other branches and outside the organization. I recommend this software as a aid for your online discussion.

Aminuddin B.

About Infolio

Infolio is a task management and collaboration suite—suitable for smaller teams, remote teams and anyone working from home. It is packed with features, yet easy to use, with unlimited Kanban boards, custom fields, calendar and table views, collaborative visual spaces, project chats and more.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Infolio reviews

"Infolio - Task manager and whiteboard" What do you like best about Infolio? I really like how i can use a digital whiteboard to aid my meeting and discussion with my team and colleague. It really helps me to laid out ideas especially when I having a virtual meeting. Review collected by and hosted on G2.com. What do you dislike about Infolio? The whiteboard need more shapes and object that can be drag around on the whiteboard. Review collected by and hosted on G2.com. Recommendations to others considering Infolio: For any small or medium company that need a good and inexpensive project manage, i recommend you to try Infolio. Review collected by and hosted on G2.com. What problems is Infolio solving and how is that benefiting you? Infolio help my team and I to discuss and manage our project better especially when we can elaborate the idea on the digital whiteboard. The draft can be saves and we can always refer back to the draft while completing the project.

- Suhabi N.

Just one word: great! I love this product really. I'll transfer all of my data from Notion. But, one more thing. Do you think a mobile app? That will be glorious.

- Fersat Ozcelik

Pros: This app brilliantly solves a huge problem shared by design teams everywhere. Designers and agencies are notoriously addicted to whiteboards and ACRES of sticky notes. That's fine for in-person team meetings, but not when team members are scattered across the globe. Bravo, Infolio! Cons: There's really not much to dislike. I suppose a workflow tutorial or two would be good for newbies like me.

- John P.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Infolio

Pros
Easy to use & free
Works on iPhone, iPad and browsers
Lets people, images, notes, links, docs & lists into a pinboard that I can share with my team and clients.
Cons
Search is somehow horrible
Notes doesn’t contain images and vids
Notes has size limit.

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